Southern Motion — Local services in Pontotoc

Update April 2021 Contacted Customer Service using their Contact Us on their website using email option. Prompt response. The 2018 sofa/console/Theater seating 850-78P has exceeded expectations. It has held up to the heavy use my family inflects on it without any measurable loss of operation or cosmetic damage. The only issue was the power cord needed to be replaced and Southern Motion sent my replacement quickly and only asked if I would send back the defective power cord. They supplied a prepaid shipping label for the return of the power cord. Bottom line Outstanding Customer Service.

I purchased high quality theater seating console sofa from Southern Motion to replace the low end furniture that is standard for most recreational vehicles (Pull behind trailers, 5th Wheels, and Motor Coaches), we have a Fifth Wheel recreational vehicle. The design we selected was the fully powered console sofa W/PWR HR plus 276-17 Savvy Latte. My wife selected the type and color of fabric she wanted to blend in with the decor of the trailer. Southern Motion worked closely with us to ensure we selected the design, size, fabric/color, and functionality to meet our requirements. We had the opportunity to pick up the console sofa at the factory in 195 Henry Southern Dr Pontotoc MS just off highway 278. We found the factory was easy access from the highway and the loading dock area was very organized and plenty of maneuver space for our large 5th wheel trailer. When we arrived the console sofa was waiting for us on the loading dock with the supervisor there to meet us. The console sofa was unwrapped from its protective covering and inspected by us in detail. It was perfect in every detail without any discrepancies. The best part of the whole experience was how the Southern Motion’s supervisor had his production technicians disassemble the console sofa on the loading dock and then reassemble the sofa inside my 5th wheel trailer in the exact location it needed to go. I had expected that this would be my task and I came prepared with the tools for this detailed disassembly and reassemble process. To my surprise they took on the task without a hesitation, taking great care not to cause any damage to my new trailer during the assembly process. We have spent 65 days camping in the trailer since the installation of our Southern Motion console sofa and we could not be any more pleased with the comfort, durability, ease of cleaning stains to include grease, and the individual power multi – positioning of the two chairs that make up the whole console sofa. Southern Motion a furniture company that lives up to producing quality products and outstanding customer service. Col (Retired)...

My review won't be as positive as this person. I've attempted to contact your company through your "customer service" section on your website, to no avail, as there is no phone number or option for sending an email. Therefore, I'll voice my complaint here. My husband and I purchased a sectional in September of 2011. We paid $4,005.63, which includes the fabric protection and warranty. This piece of furniture started to fail in late 2014 (relatively little use from the two people living in the household). When we contacted the retailer where purchased, we were told that the piece that was failing had just passed the warranty end date. We were livid. Paying $4005.63 for a piece of furniture that started to breakdown just beyond THREE years of owning it. But that's not the infuriating part. We grumbled and dealt with that outcome. Just months ago, the seams started falling apart, one of the motors in the seat stopped and the cushioning is HORRIBLE despite our excellent care. We returned to the retailer to inquire about the existing leftover warranty, and to our surprise, it was 5 years. We have no recourse whatsoever, according to the retailer. THAT'S the infuriating part! The piece of furniture that is in our home has not held up, at all, and our only recourse is to scrap a sectional that cost over $4000 and buy a new one, only SIX years after it's purchase! Without action on your part, I guarantee the next piece of furniture and ALL future purchased will NOT be Southern Motion and we will vehemently voice our opinion to anyone we know that is purchasing furniture that they steer clear of...

We have owned our Southern Motion Sofas for less than 2 years. At over $2300 EACH we are extremely disappointed. The furniture is not comfortable for us or any of our friends or family. I’m 5’4 and my husband is 6’3 and neither of us fit comfortably on these sofas! I need to sit on one or two pillows or the headrest is useless. There is no support for the lumbar of your back making it necessary to roll a towel to put behind your lower back.

The seemed okay in the showroom and I have gone back to the store and sat in the floor model. Although they are exactly the same model, the store model is much more comfortable because it seems to have better stuff used as filling. I even sit higher in that one without a pillow!!!

I would never recommend these sofas. I do not know the size people they are designed for. We actually tried selling them during the first year but the common comment was ‘the fit is not good for my body, neck, etc.’

If I could afford to GIVE them away, I would do so in a heartbeat. I wanted something Made in America so that was a part of my decision.

All in all, it was a bad purchase for our home and very expensive at that!! The quality does seem good and they are very nice looking.

Sadly, we lay on the floor with the dogs because it’s more comfortable!!! How pitiful is that??? We are in our late 60’s. That’s pretty bad.

We did go back to the store within 30 days but they said there was nothing we could do. The entire experience just makes me wonder if Made in America was worth it.

Try Rooms to Go, they are nicer there...