American Appliance — Local services in Port Lavaca

My parents have been doing business with Alan and Becky for decades. They feel like Alan and Becky have always been honest, fair and helpful with any appliance issue they have had. Last year my parents had a problem with a refrigerator so I helped my dad research it and called Alan to see if he could repair it. Alan asked me to describe the problem asking me for more details as I went along and telling me to do this or that and tell him what would happen. He diagnosed the problem, told us what part to get and told us we could do that particular repair ourselves. Nowadays that isn't usually the case since appliances are so high tech and complicated. He told us what needed to be done and told us we could call him if we still needed help. We did as instructed and were able to fix the problem. It was a very good investment of time and goodwill on Alan's part because it reinforced what an honest businessman he is. So this year my parents went to him again. This year was to buy a new washer, dryer and refrigerator (they had planned to replace the fridge we fixed but just could not do it at that time). Becky gave us quotes and I went and researched and found her quotes to be quite competitive to other places. My parents had some other unexpected urgent repairs come up so they had to hold off on their purchase of these appliances for several months. I know my parents really need the washer and dryer (they have been without a working set for over a year now and have had to take their laundry to the laundromat during all that time). So this week I went to Becky and told her I needed to buy the appliances for them. She was so gracious and helpful and understanding of our putting the purchases on hold for so long. She reviewed the products with me and I told her I was concerned that the washer my mom picked out had a heavy metal lid that I was concerned might hurt my mom if the lid fell unexpectedly on her. So Becky showed me a sister model with a soft-close lid that has all the other features that my mom wanted. This fit all of our needs perfectly. Becky was able to schedule the washer and dryer installs for the very next day. My parents were THRILLED and very grateful. By the way, the 2 installer guys were very professional and courteous and were so kind and helpful. One guy gave us a quick tutorial on the control knobs. The other guy showed my dad that the water valves in the wall leaked even when he shut them off to take out the old machine. He said we needed to get a plumber to fix them (my Dad did that the same day, thanks to the guy pointing this out). And Becky had told me that if my parents have any questions or need help with the new washer & dryer to call her and she will either talk them through things or come over to show them how. I asked Becky for an upgrade of the refrigerator to a version in stainless steel finger print resistant finish. Dad wants the stainless steel look but I want a version that requires less maintenance on their part to keep it clean. It is a special order but, even so, Becky will get it delivered to us next week. Alan and Becky and their team have shown once again why my parents have appreciated doing business with American Appliance for decades and will continue to do so. Thank you Alan...

Awesome appliance store love that they have layaway and so excited for our new washer and dryer Mr.Alan and Mrs.Becky are very kind...

Friendly service and fair pricing on quality appliances. I try to shop locally family business. Will stay a...