Royal Electronics Appliance and Electronics Repair — Local services in Port Orange

IM TRULEY WORRIED MY $4000 APPLIANCE MAY NOT WORK RIGHT AFTER THEY CAME. I HOPE THEY STAND BEHIND THERE SERVICE IF I HAVE AN ISSUE.

Called Royal to look at a handle that came loose. The set scew on my microwave let loose on one side. The tech came out and 1-parked in my driveway which blocked in anyone from leaving. 2- did not even introduce himself and walked right in when I opened door. 3- complete mess shirt not even tucked in. 4- He came in set his tool bag on my white counter top. Did not explain the job just went in and didn't say much. He damaged my gasket and owned up to it (positive). The company was to order a new one and install. Now I have no microwave for 5 days while they get this part. Language and frustration was real here they don't hold themselves to a real professional level.

I had to follow up 3 times to make sure part was ordered, when was the part expected and when it was in, when are we gonna fix it. I was charged 60$ for 1st visit left without a microwave for 5 days. Without even the im sorry and hey ya know what we will eat the 60$.

5 days later the manager and tech came back out to install part. Again little to no introduction upon arrival and parked in driveway so now my wife can't get out. Manager didn't introduce himself and explain what they were gonna look at and options to fix. All around I feel this was a very unprofessional service call and care for customer. I won't use them again. Hope they learn grow and educate with...

Staff is certainly nice, not a lot of bad to say really. The free estimate is what got me in the door, the excessive price is what drove me from getting my TV repaired here. $280 for a bad power supply? The part is only $30-$40 and the TV is hardly worth $200 if I sold it to a private party in a fully working condition (3 year old 51 inch samsung plasma). There's no way labor for the 1-2 hours MAX it would take to replace the parts would cost over $200. A cost to repair range may be more appropriate...especially if you're facing the possibility of replacing good parts.

They take a while to check your TV - what do you expect it's a free service and they're pretty busy. However, they diagnosed my problem wrong. Told me the power supply was bad, and so I ordered a new PS and before I put it in I just figured why not check the voltage out of the PS and into the other boards? To my surprise, everything was in order! It took me a whole 5 minutes to do this, including disassembling the TV. Only reason I didn't do this to begin with was due to the dangerous high ACV you have to work with, you can mitigate this risk by simply taking your time.

As I expected, the TV still didn't work after putting a new PS in. Bought a new main board and threw that in and guess what, the TV works!

Pros: polite, local, and free estimates. They certainly try, which is hard to say about a lot of businesses these days. Cons: expensive, somewhat long turn-around time, and...

I unfortunately bought this plan thinking it was better than best buy's because the sales guy in electronics said it was.

TV BROKE (ok no problem) HD Controller went out (70.00) on ebay.

Called in to service center, gave them my ESP number (response) sorry sir, we need you original receipt to research this. Ok but its packed up since we just moved in. (response Ok I can waive the 15.00 charge to look it up) First slap in the face... I just provided you with my service number.

When getting the tv fixed, they said we will have someone pick it up, Royal electronics came the same week. When Royal Electronics ordered the part, Service center said they ordered the wrong part, Royal Electronics said, the service center sent the wrong one. long story short, 10 calls, 1 month and from January 4th still no tv, and no parts coming in. It took 4 weeks to give me a status and tracking number for the part that was only ordered on the 22nd after the wrong one came in on the 18th.

February 2nd is here, and still no tv. Tech said, (this is simple, you should have the tv by next week.

Target, Thank you so much for putting up with my calls, Oh wait, you just said nothing we can do, contact service company, service company said, if your unhappy call target guest relations....

You definitely need to get your act together, I can't even cancel my cable till the tv is back because I will have to pay 49.00 and 20.00 increase per month...