Lume Cannabis Dispensary Portage, MI — Local services in Portage

Awesome staff, terrible company. Don’t ever work for Lume, they don’t care about their employees, promise to promote from within but hand over well deserved promotions to others outside of their location or outside of the company to get current employees to pick up their slack so upper management doesn’t have to do their job and employees under them do it for them. Will fire you for minute mistakes that were never discussed with you/ never made aware of or even made by you while other employees or managers can have laundry lists of HR complaints against them with no repercussions. Giving the excuse that they need more training. Will only follow company policy when it’s convenient for them, they do not uphold the qualities of integrity they try to pass off to the public, and when any employee tries to uphold their policies they are met with retaliation especially if a manager is involved in breaking company policy or even caught trying to get employees fired. This company has whistleblowing policies but if you try to make upper management aware of any wrong doing they will sweep it under the rug and retaliate against anyone they deem fit and will go as far as deleting records that you were even employed with them to try to avoid a lawsuit.

Once upper management is out to get you you’re done in this company even if you actually didn’t do anything wrong. And trust and believe they will come after you. The Area Manager and District Manager can’t take criticism or anyone questioning their authority even if they are completely wrong and once they have an idea about you in their head they won’t believe anything else even if they are 1000000% wrong. Questioning authority isn’t wrong and when management is in the wrong they should admit it, work on their assumption issues and move forward without costing the livelihoods of innocent employees, and seem to have a problem firing employees who commit actual offenses until the situation is so bad they have no choice but to fire them. But fire the most undeserving employees first chance they get once they decide they have it out for you.

They will also dangle a carrot in front of your face to get you to do work that is not in your work description/ position which is directly against policy but again only when it’s convenient for the AM and DM so they don’t actually have to do their jobs. Also the DM is an ex cop so once he has any kind of opinion on you as a person you are irredeemable in his eyes and even if he is wrong he will not believe a word you have to say. He thinks he can make no bad decisions so this ego issue likely stems from his past employment as a police officer. That being said once he has it out for you he will ruin your life, as you would expect from a crooked cop. Doesn’t matter if it isn’t justified or even the right thing to do. Integrity and morals don’t seem to be a very high priority to this company so if you don’t have the best moral character feel free to apply, they will probably give you an entire store to run and pay you salary so you can steal and run it into the ground. They will just tell everyone under you to stop complaining because your boss just needs more team training. The anti retaliation policies in the employee handbook hold no water, back to my statement above once a higher up like the AM or DM has it out for you you’re done in this company. Even if they don’t follow their own termination policy by not giving warnings before write ups as instructed by...

I’ve come here for curbside over ten times. I am also a medical patient. That being said I have a serious heart & lung condition that puts me at higher risk for complications if I’m exposed to Illness. It’s always seemed messy and unprofessional at this loom but never had I been disrespected until today. Long story short I came to pick up my CURBSIDE order and the young boy who was working made a very rude and snarky comment saying “you could have just come in the store!” I replied that I can not just come in the store because I was high risk. He didn’t have anything to say. There was 0 customer service. I was medical and he tried to overcharge me; which happens often. Then instead of explaining the price to me he hands me my bag and says “here you go” so I had to read my receipt to figure out what exactly happened. Thanks for paying my change to get me to leave. Don’t worry I won’t...

The worst experience of my life when it comes to a dispensary and I will never shop at Lume again at any of your locations. I did shop there all the time and I was just there for the black Friday deal, there was one of the gift bags left and the worker let their friend in front of me so they got the last gift bag. You’ve just lost a really loyal customer and I’ll make sure to tell everyone I know that the worst dispensary in town Will treat you better than this so-called nice place. How horrible and rotten to let me wait in line for a half an hour to get a gift bag to let your friend skip in front of me to get it. And I know they did because I heard them call my name From the back before they called the other person’s name. The only way I will ever step foot in the door at that place again as if someone reaches out to me to offer me that gift bag that they Stole from me to give to...