Carousel Saddlery — Local services in Portola Valley

Buyer beware. I bought riding boots at this store recently. While trying them on I told the sales clerk they were too tight on my ankles. She assured me they’d be fine and encouraged me to get them. I tried wearing them inside for days and they hurt so bad I couldn’t stand it. When I tried to return them I was told they don’t take returns at all. They gave me store credit and a bit of attitude. I felt frustrated since I had told them I wasn’t sure the boots would work before buying them. That would have been the perfect time to mention they had a no returns policy. I did see after the fact that they have a no refunds sign that’s hard to see behind their merch. Will not be shopping here again once I figure out a way to spend the...

They have a wide variety of equestrian products for both the rider and the care of the horse. The only reason I don't give them all the stars is because they don't have as many items for male riders as they do for female riders... this is a bit frustrating, but I understand it's a market issue. The service was very good, the people...

Thank goodness for Carousel. Brick and mortar places with experienced advice are so precious. Carousel graciously provides that.

Carousel always has what I need with kind people to offer advice. There are only high quality items and pricing is reasonable.

Fun to browse also. I almost always find something...