The Magnolia Market Home Decor and More — Local services in Powder Springs

Early this week I order an Gift Card online from Magnolia Market for my sister’s Christmas Gift. I completed the purchase and notice that she received the gift card a few minutes later. When I spoke to her later that night, I told her that I hoped she did not mind getting her gift before Christmas. Her response was what email and what gift? Well, I went back and checked the purchase, and figured out, I had fat fingered her email address. Got back on line and sent the person who received the gift card an email apologizing for the mistake and asked them not to redeem the gift card. I also sent an email to Magnolia Market explaining what had happen in hopes that they could cancel card and resend the gift card to the correct email address. A very nice young lady from Magnolia Market Customer Serviced responded later that day stating the card had already been redeemed. The remainder of their response is what blew me away. They apologized to me for the error, and offer me a code so I could re-purchase a gift card at no additional cost. I responded, saying the error was mine and they should not feel obligated to replace the gift card. Again, thanking them for their offer. Carrie form Magnolia Market responded: “We really would love for you to use the code provided for a new gift card for your sister” This type of customer service and commitment to customer satisfaction is very rare today. It sounds like their business plan was not taken from a traditional world view point. But from a view point that is more eternal in nature. All they wanted was for this customer to be happy & satisfied. I think this is a lesson we can all benefit from: stop looking to place fault or blame and just offer help. To me this speaks volume about the company and its founders, Chip & Joanne Gaines. They talk the talk and walk the walk. Merry...

I put something on layaway 6 months ago and called within 30 days and paid it off however I'm not in the area very often and actually had forgotten about it they called to remind me I told him I'd get there as quickly as I could to pick it up I called last week to let them know again would get by there in just a few days to get it I just received a phone call from a very nasty lady to tell me that if it wasn't picked up by Friday it will be returned to stock this is a 6-in item I paid over $100 for how much shelf space can it take in a back room, I we'll pick it up however will never go back there again and urge others not to frequent this store as the little bobblehead that I purchased for $100 I have found elsewhere in many other stores for 45 or...

• Buyer Beware - Booth B 60 and Magnolia Market - Had very bad experience there with A table I bought and table was very Rickety and Loose - when I picked Debbie and another lady told be the reason was people could take them apart to move ... which made sense ... After getting home found out the legs were glued and I wasn’t able Too tighten - I called back and Debbie told me you bought it yours ... I ask for the vendor B60 call me to discuss and she said we can’t have vendor call you basically your SOL ... I ask for owner Steve to call and I haven't heard from him at all ... Wouldn’t recommend this vendor or...