RPM TESLA Aftermarket Accessories — Local services in Rancho Santa Margarita

I was initially planning to leave a 1-star review—only because 0 stars isn’t an option. That’s exactly what I would give Felipe. He is hands down one of the most unprofessional, condescending, and outright rude individuals I’ve ever dealt with.

Here’s a quick breakdown of what happened: The service was for the uninstall of a rear bumper diffuser. Felipe and I had agreed on a price over text—which, in itself, was a challenge because he rarely replies. I had to call customer service just to get responses. Despite our agreed-upon price, he attempted to charge me more. When I refused to pay the extra amount, he simply replied, “I’m not arguing over $80.” Good—because I wasn’t either.

The bigger issue came after: he didn’t return the rear diffuser. When I asked about it, he claimed he walked the lot and couldn’t find it. He also said it might have broken during the process, and if so, it wasn’t his responsibility. That’s completely unacceptable. If I wanted it broken, I could have done it myself for free. Especially considering his initial message claimed they are “professionals” at restoring vehicles back to factory spec for lease returns.

I told him I wasn’t okay with his response and was simply looking for a resolution. Instead of working toward one, he insulted me by suggesting I was just trying to get something for free. That was never the case—I didn’t want anything for free. I just wanted the part I paid to have uninstalled.

Throughout the conversation, he continued to interrupt and complain about how he was the only one working and had other customers to attend to. At that point, I gave up. He was not worth any more of my time.

Fortunately, I reached out to customer service, where Beau listened to my concerns and genuinely understood my frustration. He said he would escalate the issue to his manager, Gus. Within 10 minutes, I received a photo of the rear diffuser—miraculously found under the lift—along with a message saying it was ready for pickup.

How convenient. After all that, the part suddenly shows up. Honestly, I suspect Felipe may have planned to keep it and possibly resell it. Maybe he has a little side hustle going on—we'll never know.

If it weren’t for Beau’s professionalism and quick follow-up, I would’ve absolutely rated this place 0 stars. However, I appreciate that at least some employees value customer service, so I’ve decided to give the shop another chance.

Moving forward, I’ll request not to work with Felipe. And if he’s the only technician available, I’ll take my business elsewhere. RPM Tesla management should seriously evaluate Felipe’s work ethic and customer service approach—because with behavior like his, they’re bound to lose more customers than they gain.

Thanks...

This is the go-to place for aftermarket Tesla accessories. Here are a few tips:

Almost everything they sell can be easily removed from the car and does not cause any permanent damage.

Many of their items cannot be found at the same quality level anywhere else yet that I've been able to find. The online "equivalents" are usually inferior in material or dimension.

They have a detailed installation video on their website for most of their items.

With a few exceptions, most items can be self installed. They will also install any item for you at an additional price, and of course you'd have to wait for it to be done or for longer installs, come back later.

I don't know if this will end at some point, but currently if you buy at least $150 in products, you get 20% off your order. That can be a significant savings, so if you eventually plan to get a number of their products, it's best to bunch them into $150 purchase minimums.

When I went there, I had written a list of 8 items I wanted. They had me log into their website on my phone, add the items to my cart, make the purchase, and then give them the order #. They had everything in stock except for 2 items, one of which shipped a few days later, and the other was backordered and I couldn't even add it to my order. They usually have a computer that you can sit down at to do this instead of using your phone, but it was down when I arrived (but was fixed by the time I left).

The reason that it is easier to have you order the items yourself, especially if you want a number of items, is because many items have some level of customization to them. For example a wrap might have up to 3 options, the wrap color, a decal color, and for some wraps whether you want a Tesla "T" popup texture underneath the wrap. Ordering it yourself makes sure that you get everything exactly how you want it.

I installed everything that I purchased myself. The installation videos are an accurate description of the process. The wraps take some time, but the 3M material that they use is able to eliminate air bubbles through the material itself, making it much easier than old school wraps where bubble elimination was difficult.

Although I have not had to use it myself, they claim that they will send a free replacement if an...

If you want to feel like a valued customer, then save yourself from future headaches and wasted time and go somewhere else. There should be no reason why providing good customer service is not a priority these days.

I ordered a front lip in 7/21.

After a month of not hearing anything from RPM, I decided to reach out for a status update on 8/24. On 8/28, I received a reply back stating that my order was close to ready and that it will be available the following week. It also stated that someone would contact me to schedule an appt.

Crickets...

On 9/2, I responded back asking for status. The same day (hey, I got a response on the same day!), I was informed that it was not quite ready that week and that one of their reps would contact me the following week for an appt.

Crickets...

On 9/11 and growing frustration, I asked again. I was informed I needed to text one of the reps. I was also asked to come buy the shop, as there could be more products I would like to buy... (LOL).

I proceeded to text the number (and by the way, are you seeing a pattern here? The paid customer needs to initiate everything. There is no initiative on this service provider's part).

On 9/14, I get a return text asking for my availability. I proceed to provide a couple days of availability...

More crickets...

As of today (9/16), still no response back...

At this point, I'm over it. It's obvious they don't care about my business and my time. I drove down to the facility and requested a refund on the spot (because I wasn't about to get anymore run arounds). I will credit the guy who helped me with my refund. He seemed genuine/apologetic, which is something I cannot say about all the others I interacted with.

That's the end of the story. If you really hate yourself and want to go through this type of experience, by all means, your time and money belongs to you... but, if you want to be treated like a valued customer without having to chase people with phone calls, texts messages and emails, then please...