Authorized Retailer UScellular & T-Mobile, Reedsburg — Local services in Reedsburg

After a bad experience here several years ago, anytime we needed new phones we went to the US Cellular store in the Dells. I decided to give the Reedsburg location another shot tonight, but unfortunately it doesn't seem much has changed. We walked in at 5, understanding that it was an hour before closing but hoping that if the employees wouldn't have time to help us they would let us know so we could plan to return at another time. Both employees were engaged with customers when we walked in. We took a seat and waited. We were never acknowledged by the employees during the 45 minutes we were there, until we stood up and moved to the back of the store. At that time one of the employees glanced in my direction then told the customer they were working with, "We close at 6". The other employee appeared to be having a personal conversation with the customer they had just finished helping.

I came in knowing that we might not have time to complete the transaction we came in for, but I would have appreciated if either employee had asked us what they needed so they could have given us a heads up if the customers they were working with wouldn't have allowed for time to get us the information we were looking for today. We will just go to the Dells location in the future. At least they say hello when...

Took quite some time to get my router working again. Didn't want to connect to the internet after replacing the sim card (which i received from the Richland center us cellular & the woman who gave the sim to me didn't do what she was supposed to do before it reached my hands, so its no fault of the reedsburg crew at all it wasn't connecting or anything) I was so irritated trying to get it to work at home & the tech i spoke with on the phone was also no help so considering how i felt on trip two to town & 3 phone calls later i have to say it was a relief to hand it over to the employees in reedsburg lol it took a long time of going thru the process and having to call techs etc but they were polite, helpful and in...

Bunch of retards took money out of my account that wasn't authorized i called them and i got oh we are sorry we will credit it back in 5-10 day's so you just get to be screwed over until then and sorry we can't do anything about the fee for overdrafting you account so you get screwed on that too stay away from these retards as soon as my contract expires I'm done with them if there was an option for no stars thats what...