Cabela's — Local services in Reno

They have no clue! They just don’t care. Wasting my time at my expense, unable to fulfill orders and unafraid to tell customers they cannot complete sales as promised without the courtesy of notifying the customer before they spend hours and hours waiting. With over 10 hours left to go before closing , every customer in gun sales was told GO HOME NO SERVICE! So far without actually being able to pick up my purchase that I ordered Online , I’ve invested 500 miles and 20 hours of my time, unpaid and without reciprocal compensation! Not even a glass of water ! I Highly recommend saving your time and money and do not think you’ve saved anything because their prices are lower than the local stores , I’m out at least $500 in gas and off the clock hours and Still Don’t have my purchase! I have to do this again! Why don’t they just bulk email customers wanting to pick up purchases? Why don’t they warn you about the apocalypse before you buy? I’d be furious if it wasn’t so utterly laughable that thiis Company is so big based on a complete failure to service the customer ! 5 thumbs down 👎 maybe they should pull a few thumbs out and do something about this problem.

I returned to Cabella and Bass Pro Shops after the Holidays as suggested by the Department manager “ Steve Young “ he assured me that waiting would be the best idea , I told him the paperwork I was given stated the products would be shipped back , He told me , that’s not going to happen. Using his promises I returned , another 2 hour drive , arriving before the store opened. Received # 8 on the waiting list , was solicited to apply for a Pro Shop credit card and receive $20 off on my first purchase, I bought some boots , the credit card didn’t credit me and I decided to pay cash , boots in car . After 2 hours I was called to the counter , almost immediately , since of course Steve Young had a day off , Brian came to assist the confused counter man who had questions, Brian informed me that my “ Dros” had expired at midnight the 4th and it was the 5th . I repeated what I was told by Steve Young and was told to read my paperwork, I was wrong! But if I was willing to pay for and fill out a new “Dros “ I would be allowed to waste 6 more hours driving back and forth after waiting 10 more days! Asking why would they treat customers this way , receiving no valid answers I requested a refund , it took over an hour to get that paperwork ready , I returned the boots , cut up the credit card and received a refund for the firearm . It wasn’t until I got him I realized I did not get the mandatory gun lock purchase refund . Calling back. I received another apology and was told they’d be happy to refund the money if I’d come back to the store. Eventually the New Store manager called to apologize and also said “ come back in at my expense, redo the “Dros” wait 10 days and he would give me an unspecified gift card ! I’m not going back! I’ve already wasted 16 hours and 3 tanks of gas traveling over Los Angeles traffic from...

I purchased a 50 cal Barrett because it was represented to me as being unfired and that the owner who turned it in bought it as an investment and now sold it to Cabela's. Based on this representation I bought it. When I took it home I decided to clean it and put a thin layer of oil in the barrel before I put it away as I never intended to shoot it. The cleaning patch came out filthy and it took about 20 patches through the barrel before it came out clean. Several weeks later I was in Cabela's and spoke with the dept. manager about my experience. He said that the person they purchased it from has purchased many firearms from them and they know him so they believed him when he told them that he never shot it. I told the manager that before they represent something as never fired they ought to check it out. He said they don't have time to do this. I told him that if he is selling a $6,000 - $8,000 firearm that they should take a lousy 30 seconds and run a patch down it and see whether or not it comes out filthy. He said that new guns are fired at the factory and a patch won't come out clean. I told him to take any new gun out of his display case that he wants and let me run a patch through it and if it comes out clean he has to give me $5, if it comes out dirty I'll give him $500. He did not want to take me up on that offer. I told him that I would never buy another gun from Cabela's. He replied, "Fair enough." I would have expected a much better answer. Buyer be aware when buying a used gun from Cabela's when they tell you it has never been fired. For clarity, I am posting this review on behalf of a friend who was the purchaser because he does not have...

Placed an online pick up order for a couple items they stated they had in stock at the time the order was placed.

The inventory of the product wasn't there..

I was unaware that they order the product for you from a different location if it isn't in store. I most likely would have cancelled this order and gone somewhere else.

Keep in mind, they had ordered the product instead of checking with me on how I'd like to move forward with fulfillment of the order (ie. cancel or proceed with online order).

It's been a week now and when I came in a couple days ago the same product I had ordered online has been stocked on the shelves.

I was curious to know why or even how the orders come through as I didn't and still don't understand how my order placed still hasn't been fulfilled yet, but their in store stock has been..

I asked if there was any way to just fulfill the order by just grabbing the 3 but they said it could not be done. I would have to pay for the 3 then be reimbursed when my order comes in via refund. The thing is I used CLUB member points for half the order which complicated the whole thing.

If you're looking to place an online order, I highly recommend calling for a stock check then placing the order or you'll be out of the gear you need for at least one week.

Customer service was cool, and I understand they're just doing the best they can to help me. But it's kind of ridiculous whatever system replenishes the in-store product over customer PO.

P.S. Club member savings seems to be off, when I purchase club member items I still get charged full price. Not sure if you have to purchase via app or what but instructions...