Furniture & ApplianceMart — Local services in Rhinelander

We just bought a new stove. We received a confirmation of delivery, then the day before that was to take place, we received a call that the stove is OUT OF STOCK AND NOT CURRENTLY IN PRODUCTION. (How were we able to receive a confirmation for delivery of an item that wasn't even in stock????) After contacting the salesman, he said that he would order a stove for us. When we received confirmation of that, the order said that it was a floor model that we would receive, which no one had notified us about. Turns out it is lacking an owners manual, the cleaning tool and griddle, and only after we questioned why we were paying full price, were we told that if we would accept the stove, without those items, we'd get a reduction in the price. Then it took more phone calls, from us, to get a delivery locked in, again. Twice we expected a delivery, based on conversations with the Delivery dept., but no one showed up with the stove. We called them many times because we were told delivery could only happen after Christmas. After talking with the Service Center, I left 3 voice messages on the manager line, asking for a manager to call me, it never happened. I spoke with an employee who assured me she would reach out for help and call me before the end of the day, and that she would definitely have a manager call me before the end of the day. I heard from neither of them. When the stove was finally delivered, a few days before Christmas, we were told the delivery folks didn't have the right coupling to hook up the gas line. So, more phone calls from us, to get a technician here. We were told, so sorry, it would take 9 days to get someone here to hook it up. So, during Christmas week, with all my family staying here from out of town (15+), we limped through with our old stove, but had initially ordered this, with initial delivery to be early Dec., in order to make Christmas baking/cooking easier. So the new stove sat in the front foyer with grandkids playing around it. When the tech came to hook up the gas line with the new coupling, after Christmas, it took all of 10 minutes. However, I assume he took the old coupling, as I cannot find it. We have now had the burners working on the stove for about 24 hours. I turned on the oven today, and it doesn't work. Period. At all. I called the Service Center, and was told that it would be 9 days, again, before someone could come out to fix it. I did talk with a manager who was borderline rude. I no longer have the old coupling to hook up my old stove, so I'm unable to use the oven for another 9 days. I could probably go back and recreate a timeline events, and am confident that I have no less than 15 calls in to Customer Service, trying to get this taken care of. Without a doubt, this is the worst customer service I've ever received from any business. We have worked with Furniture and Appliance Mart for maybe 20 years???, buying multiple appliances and also furniture from them. My husband builds houses and I wonder how many total appliance packages we've bought from them over the years. However, I'm done. I will never buy a thing from them...

I cannot in good conscience recommend this furniture store to anyone. We decided to spend tons more than we originally wanted on a couch that would last us years and years so we wouldn’t have to keep having couches fall apart. Well, as you see in the first photo, they delivered the wrong piece. I guess no one bothered to look at it before they drove an hour and a half to deliver it to our house? It then took 3 months to deliver the actual matching piece of the sectional. Throughout the process, the communication with the store was atrocious. The store didn’t try to appease us in any way after waiting 3 months for our couch to come in and then delivering the wrong piece, followed by waiting 3 more months to get the full sectional. As you see in the 2nd photo, the new piece delivered doesn’t even match the color, but we couldn’t deal with trying to get ahold of anyone and never getting an answer, so we just deal with it. (I love “just dealing” with a couch I’m going to be paying off for the next 3 years!) The console part of the sectional didn’t function correctly and there were rips from delivery on the upholstery, so we needed a technician in when it was still brand new. Now, another 3 months (guess that’s the magic number in this equation) after finally getting the full couch, we have a board sticking out of the wedge piece of the sectional (the same piece that needed to be reupholstered) and we’ve contacted the company 6 times with no answer. Bottom line: the customer service is non-existent. I will say that our original salesperson at the store was great, but once they have your money, say goodbye to...

I spent $1,485 on a mattress here. They told me the mattress would be in to pick up Friday since I was outside of their delivery range. We were on the air mattress in a time in a new place and I didn’t want to wait at all for the mattress but I thought what is two days. So I went back to get it Friday and they said it would be the following Friday. I demanded my money back because I was going to go to a store where I could buy a mattress right now and go home with it at a different store but the manager there instead of giving me my money back talked me into this Beautyrest mattress that was on the showroom floor that was priced for almost $400 more than my mattress and I could leave with it today , she told me I was getting this big deal on this mattress. It’s such a high-end mattress. So I thought what the heck. Well I can’t sleep on this mattress nor can my wife. We are in such extreme pain when we wake up in the morning it does not work for us so I called them back and asked them. Hey, is there some way you know I like to switch his mattress to something that works for us ? But then I was informed that there was nothing that they would do or could do for me because when I took that mattress, I lost all of my warranties for the mattress that I would’ve gotten if I would’ve waited the extra week for it. This place is about quantity not quality , if you want to deal with good people up here in the Northwood’s are not it, they do bad business they will not return your money. They will talk you into something else and then when that doesn’t work, they won’t help you in...