GameStop — Local services in Rice Lake

Less than one star. Horrible customer service. You can tell these kids have more care for games than people alright... Way to miss your purpose in life guys! I bought a Playstation 4 from this location with a warranty. Brought it home, got to play with it for an hour, and the screws on my shelf came out, dropping my new Playstation to the ground destroying it. Since drops and falls are under warranty, I brought it back to this location. First I was told that I couldn't return it because the part-time employee there was not trained to do much (probably because someone saw his incompetence and decided not to bother) and after driving an hour there told me I had to come back when the manager was there to return it 3 hours later.... So I came back after 3 hours and was told I could not get another Playstation because he was accusing me of "switching serial numbers". Clearly there was damage from the drop. The guy just did not care. No hope at this location for employees or...

My family has been a loyal customer to this store for many years and had been very satisfied with our purchases up to recently. I bought a very expensive item (WITH WARRANTY) here literally at the beginning of November, it stopped working, went to the store to see if I could get a refund, was faced with the manager who was really rude and started humming while he ‘checked’ the device to see if it wasn’t working. It ‘worked’, he said that it was my internet that was the issue. I took it back and tried it a few days later, now it wouldn’t even connect to my internet. Called the store again, explained the issue, and he was even ruder. You can get the same things at GameStop on Amazon for cheaper, and they take back their products if there is something wrong with them. Don’t buy...

I hate going to this location due to one particular employee. My husband and I took a chance to browse hoping he wouldn't be there but he was. We grabbed a few things and went to check out and he ridiculed us for putting a pop back due to a sale. Then proceeded to try to force us into a membership and made remarks of we need to support our local store numerous times. I was very uncomfortable with how we were talked to and I should have put the items back and walked out. He was worse than a sleezy car salesman. Rice lake isnt even our local store. We barely shop gamestop in the first place. No means no Aaron. Stop pressuring people and making them...