Auto Glass Now — Local services in Riverview

Worst experience I’ve ever had as far customer service goes. I received a call at 12:05 from a really nice gentleman to set up the REPLACEMENT of my windshield and we set the appointment for Wednesday 3 minutes later I get a called from a lady that was aggressive and rude telling me I wasn’t approved for a replacement and trying to push me to get a repair she also did everything but call me a lair and that no one called me to schedule a replacement furthermore when I call back they tell me my appointment for Wednesday had been canceled and they had no evidence that I spoke to anyone besides the rude lady. These people don’t have their stuff together to say the least. I’d give them less than 1 star if I could. Communicating with them has been a huge waste of time and did nothing but...

I found the actual installation of the windshield a 5 and the calibration a 5. The communication with scheduling a 0. All you operators told me the windshield will be fixed between 9:30 am and 4:30 pm. They couldn't narrow it down. The day the windshield was supposed to be installed I waited from 9:30 to 3:30 for the office to call to let me know that the windshield was damaged and had to be rescheduled. I wasted a day. I could not get your office to narrow down their show up time. All they would do is apologize over and over again. I stopped them from apologizing a said instead of apologizing, I asked them to check the replacement windshield in the morning and call me if it was not damaged.....that's when they...

If I am taking the time to write a review, you know that the product and service was either really bad or exceptionally good. K&K Glass gave me exceptionally great service. I requested a quote and had one within 30 minutes. Their prices were competitive with everyone else out there, and the final price was actually lower than the quoted price. Justin the installer called me 20 minute before to let me know he was on his way, and he was actually 20 minutes out, not 40 or 60 minutes. He was polite, friendly, and answered every one of my questions. The windshield looks great, and everything was put back just like it was only now there is a brand new windshield. I could not be more satisfied with my K & K...