We just moved to the area and this was our first time here. We inquired about having 12 people bowl on a saturday night and asked if we needed to reserve a spot. We had young kids in the group so waiting long periods of time was going to be hard. We were told by phone and bus Google message that we shouldn't need to reserve as they arent usually sold out. We get there and have an hour and a half wait for our lanes. Disappointing but we decided to grab food while we wait. The line was long for the snack bar as they only have one cashier and one register and there were a lot of people here. This is at 9pm, btw. The lady at the counter was really nice! Funny and helpful :) I noticed the cook was wearing gloves but wore the same ones when he would come in and out of the kitchen to do errands and would touch non food items then also use those gloves to cook with. This kind of defeats the purpose of gloves. Simple repetitive training on food safety and health risks could definitely come in handy. The food area is exposed to the public which leaves it even more open to scrutiny. Not complaining about the open kitchen, I like knowing what's going on with my food. I also notice the snack bar and the lounge are struggling with pitchers. It seems they were on a constant hunt for more pitchers for customers. That's a management flaw IMO because the amount of money they were pulling for the pitchers should compensate for extra pitchers and would free up employee time to be used in other areas that were lacking. Which brings me to my next points. The bathrooms were sub par, toilet seats could use a changing and entire bathroom updated. The lights used for cosmic bowling reminded me of a teenagers birthday party and the music used to play in the entire place were speakers on a table in the middle of the bowling alley. The "game room" was only partially functioning so when we spent $77 for the kids to use on games, they basically spent most of that winning candy from a crane machine. This was disappointing because they spent most of that money for handfuls of candy when I could have just bought boxes of candy from the store and gotten way more....the kids would have liked to play games and I would have rather them done that also then have candy. I waited about 9 minutes for someone to get my drink order in the lounge. I felt bad for the bartenders because even though I do feel they needed additional training or up their speed, I do believe they were genuinely trying. That was frustrating because I lost 3 rounds in bowling waiting for 1 pitcher of beer. I really feel with the 13 years experience I have in Food/beverage and Sales/Marketing Management that with a little extra TLC and tightening up on staff, this establishment could be more than what it is. I dont want to assume I know all the ins and outs of the place because this was my first experience and I dont know the behind the scenes of the business. However, we have already decided we would like to try another bowling establishment for our next outing. Imagine how many other families have done the same and never returned. Food...
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