JAMS RESTORED FURNITURE — Local services in Rockford Township

If I could give this place negative stars, I would! I recently relocated from out of state and needed a couch pretty badly. I am fully disabled and on a fixed income. I expressed my concerns with using Facebook marketplace and worry I had that I’d be scammed. I have no vehicle, so considering this is a “business”, I used the honor system, and put my trust in this woman that I’d receive at the very least a functioning couch. They quietly added “no returns” on my receipt, as I felt rushed to sign and didn’t even see that written and she sure enough didn’t mention it. Not even an hour after delivery, i sat on the couch and it sinks into the center! I told this woman I have a bad back (herniated disc) and needed a couch to sit on and am possibly having surgery soon. So it was very well stated and known I needed a functioning couch! I called her the moment I sat down and sank into the center and told her there’s no way I can use this couch. She sat silently on the phone. So silent, I thought she hung up! So again, I said ma’am, this couch sinks into the center and I will NOT be able to use it. Her response was “well you knew it’s a used couch and we shampooed it”. Yes I knew it was used but expected at the very least it function enough to sit on it! Her response was to block me on my phone, and on Facebook! I paid for this couch in Christmas Day! Merry Christmas to me, I got ripped off for $250! There is no way she didn’t know what this couch is doing! No way! I placed my trust in a “business” thinking there would be some integrity there! This place deliberately sold me a couch fit for the trash and it wouldn’t surprise me if that’s where she got it from to begin with! I filed a complaint with the credit card company and she responded with it was fine when it left her store. No! She’s a LIAR! I have videos taken within an hour of delivery. I see she has a habit of blocking people they have ripped off. I’m not the only customer she has blocked after ripping us off. It will take me probably a year to pay this garbage off not counting paying someone to haul this to the dumpster where it’s more suitable for. Horrible business shady with zero integrity! What kind of business sells a non functioning piece of furniture when I made it clear I need surgery and have to sit level. Not that I should have had to explain why I expected a couch that doesn’t sink into the center!! $250 I was ripped off for! Don’t trust this place!! They will rip you off then BLOCK YOU! Crooked, shady and...

Very frustrated with my experience with this business today. I purchased a sectional with delivery over a week ago with the gentleman who owns this business. We messaged and called and spoke to him before even going to the store and they assured us they would be able to move our old couch set out of the space before bringing the new couch in. When the delivery drivers came today I said this was the plan and the man looked extremely aggravated and said ‘DID YOU ASK THEM ABOUT THIS’ to which I said yes and he said ‘IM MAKING A CALL’

He came back inside few minutes later and said they were too busy and weren’t going to help. They rushed brought everything inside, mind you I’m a woman here by myself and have no way of moving these couches. I called and spoke to the woman that works there and she said they do not move anything and the delivery is so cheap that’s just not something they offered. I didn’t believe the negative reviews from my previous interactions with the store but this place obviously does not give a crap about customer service or honoring their word. Really should have actual communicated policies they can educate all customers on instead of lying and going back on their word. I do not recommend this business and will not be purchasing from them ever...

I was disappointment and frustration with the service I received from JAMS today. Despite being given a specific two-hour delivery window, your drivers arrived after the window time and were only available to assist for a short time (20 minutes). This resulted in my fiancé missing two hours of work and if he wasn’t there my sectional would of been just left outside. Furthermore, the delivery was handled poorly, resulting in damage to the sectional in two spots. I was also disappointed with the behavior of the delivery driver, who was rude and unprofessional. I am extremely dissatisfied with the level of service provided. I hope that your company will take steps to address these issues and provide better service to your customers in the future. I wasn’t going to leave a google review out of respect of the business but when I reached out to discuss what happened they then just blocked me (Facebook and Telephone ) instead of being an adult and communicating. All I wanted was an apology as mistakes happens. Thank you and have...