Betsey's Boutique Shop — Local services in Rockford

All I can say is WOW...I saw an ad for this boutique in my Instagram feed and thought the clothes were so cute so I quickly went to the website and added $236.00 of clothing to my cart. I was adding my shipping information and decided I needed to make sure they have a decent return/exchange policy since I do not live in a state that has a brick and mortar location to try on the clothing. I had already gotten frustrated when browsing due to their having ZERO indication of how sizing runs on any of the clothing. All boutiques at the very least provide the clothing measurements for sizing reference and almost all online shops now even provide the model measurements as a courtesy to better assist their online clientele. Also, the way these models are photographed is so strange for “modeling” the actual clothing. It’s more geared toward a great picture of the person and not the clothing. The angles are bizarre, they never show the reverse side of the tops, and most of the pics of the blouses have the model wearing a cardigan over it, making it even more difficult to judge the style and fit of the top. With that being said, I immediately searched this business’ reviews upon seeing the awful exchange policy. There is no such thing as a return policy, so please change the very small link at the very bottom of your website page that says “return policy.” It’s not even an option. Also, $7.50 restocking fee PLUS I pay return shipping?? Do you even want to have an online customer base? It doesn’t seem so, and the only real reason for this entire review is to inform any other potential customer of this so they don’t waste an hour of their time browsing in your website like I did. I really am disappointed too because the clothes are so cute (from what I could tell from half the tops cut out of the photo and an oversized cardigan draped over the other half of the blouse.) Lastly, please actually show respect when you receive constructive criticism and/or suggestions and concerns about your “policies” We are the ones that essentially make it break your business, and from the several dozen reviews that I’ve seen, you guys like to say “I’m sorry, BUT...” with every review that someone isn’t singing your praises. The passive aggressive nature in your responses to paying customers is enough on it’s on to ensure that I will never be purchasing the +$200 in clothing that I fully intended on purchasing today. I am truly not a hard to please customer. I, like most others, have worked in a retail environment for decades and understand how demanding and ridiculous some customers can be. With all of this being said, I truly hope you at least consider the information I have taken the time write. In all the years that online reviewing have been available, I have written a total of 2, so again, I really hope you consider at least some of the concerns I have addressed. I would love to be able to shop with you guys in the future. It would just be nice to see some accountability when your policies are clearly a problem for a large part of your online customer base. I mean, you guys are paying a large amount of money for advertising on Instagram and other social media to be such a “small business” as you have stated several times in responding to other reviews. I didn’t seek out your online business, you guys paid good money to seek out customers like me. I can’t help but feel like, do you guys really even want to be in the online boutique business? I feel that most would disagree due to the current atmosphere being presented through current policies and lack of accountability...

Horrible experience!!! I have used these last 2 weeks searching for the perfect Christmas outfits..I ultimately decided on Betsy's boutique! I literally looked at probably 50 different places before deciding on this one..once at check out I had chosen to make payments on my outfit..$19.43 should have been the amount set up for their shop pay. I don't know how it happened but once I hit continue with shop pay it charged me the FULL amount of $77.70 I at first freaked out because that's almost $80 gone from me so unexpectedly..I made a mistake. We're humans right? Humans MAKE mistakes. As soon as I noticed I immediately reached out through chat/email. I was told today that there's nothing they can do about it and to reach out to shop pay but on shop pays website it says that it's up to the discretion of the merchant. Nothing has even been shipped out but was told well its in our fulfillment system and it's out of our hands. I have family pictures in 2 weeks and I honestly don't know what I'm going to do now. I really don't. I was not expecting this error to happen let alone be told sorry this is our policy. I have already reached out to shop pay but after speaking to affirm who is a third party they even told me it's up to the merchant on how they move forward. I even mentioned in one of my emails to refund me and I can go back to the website and fill everything out again with shop pay. Nope. I eventually told them to not even ship my items because why would I want to PAY THEM SHIPPING COSTS to return these items?? Terrible customer service to say the least and leave it to me to find the one boutique with a crazy return policy...once the charge clears I will then dispute it with my bank and let them handle this....

I accidentally placed an order and realized the wrong clothing items were in the order as soon as I hit the button. I wrote to customer service and called the boutique within 5 minutes on a Saturday since I wanted to avoid the order from being shipped. The phone representative stated that the order shouldn’t be shipped until Tuesday since it was a holiday weekend and to email Customer Service instead. I had already sent emails within less than five minutes after placing the order on a Saturday. I received a response on Tuesday stating that they will not cancel the order because that’s their policy. The order was then processed on Thursday, that’s 6 days after the request to cancel the order and 2 days after them telling me they will not cancel it. I was directed to read the returns policy though I wasn’t trying to return anything. I was trying to avoid items from being shipped. The store does NOT do refunds so despite all attempts to work with them, the money is lost.

It is very odd that a wrong order worth 280$ is being shipped out on purpose, despite a customer getting in touch within 5 minutes after placing the order, and then will be refused to be refunded because that is the policy. I understand that are a small business. We are regular middle class customers too, who don’t plan for losing 280$ on clothing we would never use. I would urge the owners to consider being a little more customer friendly. They might gain long term loyal repeat customer if they try a different approach. The customer service interaction with this business unfortunately left a sour taste ending up as a lesson rather than a positive experience that one would want...