Longwood Signworks — Local services in Rocky Mount

Honestly, if I could put zero stars, that would be a more suitable option. If you hope to be valued as a customer & get what you asked for- Longwood Signworks is NOT the place to go. Absolutely awful customer service. After a loved one of mine asked the owners to correct an error they made or give him a refund, the owners proceeded to talk down to this individual, even saying “I cannot handle this,” talking about the customer, in front of the customer. (Unprofessional & Inexcusable!!) For perspective- this person was a regular & loyal customer of Longwood’s who has given them a good bit of business & even referred MANY new customers their way. The sign was made out of specification... an error on Longwood’s part - but the customer was treated as if his request to fix the mistake was not only inconvenient but also out of line. No business is perfect and that was never the expectation - but feedback from paying customers should not be received so offensively. As the old sayings go, “you get what you pay for” AND “the customer is always right” ... but not if you’re a Longwood customer with a simple...

The absolute worst shop I'd ever dealt with! Had an original design that was supposed to go over my wrap as well as an appt to drop off my car.Startedd out getting me in the door for a wrap job around $1500 plus the digital design no biggie. After it takes them months of keeping my car, continually giving me excuses of why my cars wasn't complete THEN when I go pick it up, I only have a wrap on my car, no digital design AND a 3k bill. Ohhh it gets better. Please look at the pictures of my wrap and this is 6 months later. Before I left this review I contacted them to see what they wanted to do and they...

Unfortunately my experience was very bad. We hired them to replace our sign. They told us 3-5 days notice would be perfect. 3 weeks later and 2 trips to measure our sign then the day before they were to install the sign they emailed to say they could not do the sign. This really is the part that irritates me. We talked to them 3 times during the week and even the morning that they emailed us. They never mentioned it until it was to late. Beyond that when we called to try to solve the problem both owners hung up on us. They were very Un professional and I would avoid...