Family Center Farm & Home of Rolla — Local services in Rolla

If you visit the chainsaw service desk and encounter a tall, thin, young man with a dark black beard, I recommend requesting assistance from someone else. Unfortunately, this individual lacks competence, which I could tolerate, but his dismissive attitude when making repeated mistakes is unacceptable.

I purchased a $600 chainsaw from him, and during the process, he attempted to upsell me by providing misleading information. I chose to overlook it at the time. A week later, I returned to purchase a second chain, providing him with all the necessary details to ensure the correct one. Despite this, he sold me the wrong chain. When I returned to address the issue, he again sold me the incorrect chain, even after I pointed out that it appeared to be the wrong part. He insisted it was correct.

After this second mistake, I called and spoke to the manager, Jeff, who assigned a more competent associate to resolve the issue. During the exchange, I confronted the young man about selling me the wrong chain twice. He dismissively shrugged his shoulders and said, "Oh well, I was going off what that said," gesturing toward the label on the wall.

It became clear this individual has an egocentric attitude toward his repeated errors and showed no concern for the fact that I had driven a total of 90 miles unnecessarily to resolve his mistakes—three separate times.

As a retired military man, if one of my team members had exhibited such behavior, they would have been running until they learned the importance of...

We won’t be back to this place. We have come in here and bought thousands of dollars in boots and tack over the last couple years, but we went in to get my son a pocket knife and new boots for his birthday and basically got treated like “would be” criminals. A typical jeans and t shirts family of 4 plus a 71 year old grandma. I asked an employee to see a knife and the two employees were very strange about letting me see a small 2 inch folding knife. As if I was somehow a threat to their safety if I were to look at and feel a knife I’m interested in purchasing. As if I don’t have a pocket knife in my pocket already or a concealed carry. I asked why they were acting so strange about the knives and they said it’s precautionary store policy. I explained the lack of logic in the idea that a potential threat wouldn’t ask to see a knife in order to acquire a weapon. They would just have it with them to begin with. She said “they would if they wanted to get people back here”….Then they have to carry it up front for you (understand that part). But they also want to carry a kids size 4 boots up to the front for you when there are rubber boots sitting on the shelves that cost $50 more. Bizarre! I’ve been in the Army for 16 years and we pulled up in a $75K SUV, but I’m going to steal a pair of boots from the farm store with 2 women and 2 kids. Get real! And you think it’s “loss prevention”?? Now it’s profit prevention. We won’t be back. Learn how to teach your employees who is actually a loss...

Disappointed. We own a large farm, buy thousands and thousands of dollars of farm supplies every year, often at Family Center. Last time trying to buy fence supplies, they said it wasn't tax exempt, but a manager came over and did an override. Yesterday tried to buy a tub of barbed wire fence steeples and was told once again it's not tax exempt (they are at Dickey Bub and MFA). I asked the cashier to check w/ her manager, he said the same thing, it's not exempt because it's not necessarily farm use. Really? Barbed wire fence steeples aren't farm use? That farm tax exemption is important, it saves us over a thousand dollars a year. I like Family Center, they usually have the materials we need, but if they're going to be a farm store that doesn't want to honor farm sales tax exemption, I'll be taking my business elsewhere. I hope they get...