Cotton Mill Learning Center — Local services in Rowlett

In one week I have twice been given contradictory instructions and twice been told something was always communicated when I can look back through the chat history to prove it wasn't. They also apparently keep private audio and video recordings to keep you accountable, but not them. And when they are called on this they threaten to go check the tapes to make sure I'm not lying or double down on lies that a one day shift in schedule for an optional program over summer was sufficiently communicated in the enrollment tour months ago instead of just saying "oops, we didn't let you know. It'll be tomorrow instead. Sorry about that."

Edit: I got a call from the executive director and have reason to believe things will be handled differently in the future. I'll be leaving the text of the review alone but changing the stars to the rare middle of the road 3 until things are shown...

Cotton Mill Learning Center has truly been a blessing for our family. After transitioning from an in-home daycare, we were a bit nervous about moving to a larger facility but from the moment we walked through the doors, it felt like home. Melissa, the director, sets the tone with her welcoming presence and leadership. Sheryl has been incredible with our little one, she literally runs into her arms every morning and the rest of the teaching staff has been equally wonderful. We never doubt that our child is safe, cared for, and genuinely loved. She’s learning so much, thriving socially, and always comes home excited to tell us about her day and her friends. We couldn’t be happier and highly recommend...

I still deal with the consequences of my decision to register my baby during the summer, I really wish I didn’t They told me one thing and once I enrolled they changed their mind one of the office girls I think Melissa, so rude and aggressive, I tried brushing off so many things but I hated every minute of my baby being there she learned an attitude and some words that I don't use in my...