Muddy Creek Animal Care Center — Local services in Rowley

Let me start by saying I would never post such a review if it weren’t completely true and critical to your choice for a veterinary physician. I’ll try to keep this short. My dog, Neo, has been going to Muddy Creek since he was a pup. He’s now 10 years old. Over the years he’s attended obedience training and boarded there in addition to receiving all of his health care. The staff were always friendly, and kind and the doctors seemed knowledgeable. That was until a real emergency came up. Neo started developing lumps all over his body when he turned about 6. I asked the vet at every appointment if it was something to be alarmed about and he continually told me “it was just old man bumps”. This went on for years until a large one on his back ruptured and they took a biopsy. It was mass cell cancer. At that point they sampled all of the lumps and discovered that 7 of them were cancerous. I’ve since found out from Neo’s oncologist at Port City Vet Hospital that tumors don’t go from benign to cancerous. They’re either one or the other, so Neo had been living with cancerous tumors for 4 years. By some miracle it hadn’t spread internally yet. When I needed my vet the most they turned me away. A doctor new to the practice called to give me the horrible news. I was visibly upset and asked to speak to his regular vet in order to make an informed decision about what my options were and what to do next. Apparently, this upset her and by the time Neo’s regular doctor called me back, he informed me that he could no longer treat Neo and that they ‘weren’t going to deal with this’ and told me to go to a vet hospital and that I might have a better chance. He basically kicked us out the door with no regard. Fast forward, he actually lied on Neo’s records that were forwarded to the hospital and said that he offered to do the surgery to remove the lumps and I refused. The referred vet showed me the records. I since called Muddy Creek and had them remove that from Neo’s records as that was a bold face lie and they knew it as evidenced by the fact that they updated his records and removed that statement. This nightmare started in January of 2023. We brought Neo to Port City Veterinary Hospital where they diagnosed him with 9 mass cell tumors. While waiting for surgery he developed a serious case of pancreatitis that kept him in the hospital for 3 nights and then went into acute liver failure a month later. Somehow, by the miraculous efforts of the doctors at Port City and the love and care we gave Neo at home, he survived long enough to get the surgery to remove all 9 cell tumors. The arduous and expensive, almost $25,000 journey, is now over and I’m happy to report that Neo is home, fully recovered and cancer free. No thanks to Muddy Creek. I can’t say enough wonderful things about Port City Vet Hospital. The care and compassion they showed us was unmatched. Even Newbury Animal Hospital, when I switched Neo’s local care there after the ordeal with Muddy Creek, called regularly to check on Neo’s status and health. NOT ONCE did Muddy Creek call to see how Neo was doing after that initial day. Not once after 10 years of being a patient there. I can honestly say that Port City saved Neo’s life and Muddy Creek’s negligence, incompetence and lack of compassion almost killed him. Muddy Creek is great for regular checkups and routine care but beware and God forbid you ever have anything seriously wrong with your...

I brought my 3 year old puppy in for a visit to treat an ear infection. This is the 2nd one she's had within a year. My vet Dr. R at Muddy Creek originally treated her with a one time med that helped but she got another ear infection several months later. Dr. R was not available and so the other vet, Dr. L performed an ear cytology and said both ears were infected. He then treated her with a new med, Mometamax and sent me away with instructions to use on her daily for 10 days. On day 3, I notice she had lost her hearing and so I then brought her in immediately to get examined. Dr. L said she had medicine/fluid in her ears and said it should clear out. He also insensitively stated that she may not get her hearing back which was contradicting. I went home to do research on this med that he prescribed and learned that the #1 side is effect is deafness and the reviews aligned with what had happened to my puppy, loss of hearing, deafness. I do not recommend anyone allow a vet to treat their furry loved one with this medication. After reading the reviews I spoke to Dr. L several times, he stated that he was sure her hearing would come back shortly. However when I asked him if this had ever happened before, he said no. My comment then was "how do you know her hearing will come back if you've never experienced this loss of hearing effect due to this med treatment" It's been three weeks and her hearing has not been the same since. Prior to this medication treatment, she could hear a pin drop (even w/an ear infection). She's not responsive and often startled as she doesn't hear you approaching. On my last and final visit, Dr. L apologized but quickly alluded to my puppy having hearing issues prior to this med. That's simply not true and his way of defending his wrong doing in prescribing this med without being fully educated on the side effects. On my exit, he stated that she may never fully get her hearing back. It's truly been an awful experience for both myself and puppy. Word of advice, don't let your vet use Mometamax as your pet may never be...

We have been bringing our dogs to Muddy Creek for nearly 9 years now, wow, that is crazy. We initially started using this kennel for our great dane, who is no longer with us. When we moved to the area we were very picky about where she boarded since she was so large and needed TLC. From our first stay at Muddy Creek, I knew she was in great hands, and she loved boarding here for years!! Now we have a new dog, a labradoodle and she absolutely loves her stays at Muddy Creek, both for boarding and doggie day care. And she even gets groomed there (with Louise) and we love the grooming too.

The staff here is awesome -- I can't say enough good things about everyone who works here. We plan on moving in the next year and I will really miss them : ( And they have worked here for years, so it's great to see the same awesome people over and over. The facility is well taken care of, and I always feel confident that our dog is in great hands. I can't say enough great things, and I don't usually leave reviews, so that...