Grohman's Flowers — Local services in Saginaw

I am Pauline Mora but using my husband’s email as I don’t use gmail. I ordered on Grohmans website on 11/19/2020 for a funeral 11/23/2020. I paid $145.94 for a funeral basket (the 1-800-FLOWERS Heartfelt Sympathies standing basket) in MEDIUM that should be 34” H by 32” L. The photo I got at 8:12 am 11/23/2020 had THREE white roses and lots of cheap filler flowers, mainly carnations and daisys. I mentioned it in a reply and was told no it had 5 roses and it had to leave the shop right then IF I wanted to go ahead with it. Like I would say no with the funeral starting in less than 3 hours? Who uses FIVE? It’s not even a half dozen? If they did or couldn’t get more white flowers in time for the order, they had 4 DAYS to let me know. The order was confirmed via phone call to me on 11/19/2020. I have never had a problem with Grohmans over the years till now. This basket was sad and EMBARRASSING! More GREEN with cheap palm fronds sticking out everywhere. The supposed bow looked like a drunk made it! Very sparse flowers, not symmetrical at all. It had 8 Lilly buds, with only 2 partially opened. After watching mass on FB, I called to express my utter disappointment. All I received was a woman arguing with me that she ran out to the van before it left and it had 5 roses in it. For $145?? I am by no way cheap but I think the person who made this basket has no idea how to arrange flowers in a way as to not have it look sparse. Perhaps it’s my fault for not asking how many roses would be in it and lily’s. I won’t make this mistake again. Can you believe she told me if I was unhappy she could GO GET THE BASKET??? I replied -From the Cementary??? Are you kidding me? Who speaks to repeat customers like that? Especially those in MOURNING!!! Absolutely disgusting treatment of a paying customer. I wish I could post the pictures for the public to see before ordering from Grohmans. Complete FAIL! Look at the basket on 800-FLOWERS. IT IS NOT WHAT I GOT AT ALL.

UPDATE: Grohmans response is I misunderstood being asked, IF YOU DON’T LIKE IT, DO YOU WANT IS TO GO PICK IT UP? No, I clearly understood! THAT US WHAT WAS SAID. See? More arguing from Grohmans first, then insult I misunderstood with closing we are sorry...

This florist was used by 1800Flowers.com for a birthday delivery for my mother and boy did they drop the ball. The arrangement arrived 1/3 of the size it should have been. There was additional greenery used that was not a part of the original arrangement, I’m guessing to make it appear larger. Even the representative that called to confirm the delivery was short and dismissive as if I was inconveniencing her. Being thousands of miles from your parents is tough enough and all I wanted to do was show my Mom I was thinking of her, thanks for ruining that. I wouldn’t recommend them nor 1800Flowers.com after...

Went in and asked for a bouquet to be put together. The girl at the counter said to choose one of the pre-made ones (that weren't fresh) or to make my own. I was hoping a florist would put it together knowing the prices and what looks good. No luck.

** Edit: I've opted to voluntarily change my review rating as the owner reached out to me and apologized for my poor experience which is more than amazing. She offered to rectify the situation, however I was not looking to take advantage of the company so I'm politely declining. I appreciate the acknowledgement and...