Divi Carina Bay Casino — Local services in Saint Croix

Disappointing Service & False Promises at an All-Inclusive resort The staff’s hospitality is surface level friendly until you actually need something. Then, they become dismissive, unhelpful, and often outright hostile, as if guests are an inconvenience rather than the reason the resort exists. Unprofessional & Unhygienic Service Louisa, the pool bartender, was a standout disappointment consistently rude, visibly miserable, and shockingly unprofessional. Watching her handle limes with her bare hands (long nails included) was appalling. Is a basic lime squeezer too much to ask for at an all-inclusive resort? Incompetence & Misinformation The front desk insisted the bar closed at 11 PM, yet it shut down at 10:30 PM every night without exception. Our package promised water sports, yet nothing was available upon arrival. No alternatives were offered, even though seaweed made the beach unusable. We were told the pool opened at 6 AM, but staff failed to mention no entry was allowed until 10 AM due to maintenance. Half-Hearted Service & Lack of Effort At the coffee bar, we ordered an iced cappuccino only to receive a hot one. Instead of remaking it properly (with frothed milk), the barista poured the hot drink over ice and called it fixed. Should we really have to beg three times for a simple order to be correct? No Guidance or Local Knowledge Even when we explicitly asked for recommendations beaches, restaurants, anything and emphasized we had a rental car and were willing to drive, staff had absolutely nothing to offer. An "Adult" Resort That Shuts Down at 10:30 PM? For a resort marketed as an all-inclusive adult experience, closing the bar and all amenities by 10:30 PM is unacceptable. Where was the vibrant nightlife or even basic late-night options? Final Thoughts! This was not the premium, stress-free vacation we paid for. Between the unprofessional staff, misleading information, and complete lack of effort, we left feeling frustrated and cheated. To make matters worse, the Tuscany restaurant was closed for maintenance or operating on limited schedules, forcing us to spend far more money than we’d planned. Save your money this resort does not deliver on...

Very nice facility. I would rate overall 3.5. Ocean view is beautiful. To go into the ocean in front of Carina is very difficult. Filled with rocks that come in. It’s hard to walk out and enjoy the ocean. The food was very good. You’ll enjoy the outside bar and food offered. We had a wonderful Valentine day meal with lobster and steak. Employees were hit or miss if you received good service or not. Bethany was always consistent and fun to be around. Rooms did not get cleaned consistently for our week stay. We went to play putt putt golf and that is not being taken care of. Hot tub was never hot. Just above luke warm. We made it fun with our family. I would suggest better shuttle service for guests. If you don’t rent a car, taxi will be expensive for long term stay. If I came back again, I would hope the beach would be better maintained with better...

This place was absolutely the worst, only good thing about this place was the friendly staff, the beds were comfortable. Food was cafeteria food at best, no entertainment, the mini golf area was abandoned area, where you would normally see water in a pond was sitting water with god knows what on it, with flying bugs. Even one of the staff members "I am embrassed to work here", ithe gym was ok, be aware of the scargasram the whole hotel smelled, couldn't use the beach at the hotel. We needed to he driven to a near by beach. I will be showing pictures as well. Common area furniture holes in it for days. Spend your money somewhere else. It is not allowing me to post pictures, outlet in room held on by blue painters tape, one outlet didnt fit so you see a hole in the wall. The rooms were so cold, you had no control over the temperature in your room....