Liberty - St. Thomas Store — Local services in Saint Thomas

Avoid this store at all cost So I bought a liberty sim card to put in my new phone. It worked for a few hours.The next morning it does not work.I go by the store. The remedy they propose to me is that they tell me they can sell me a new sim card but they don't know if it will work in my phone the other option is to buy a new phone. I explain its a brand new phone maybe 5 days old so not looking to replace. I said willing to buy another sim card but don’t want to be out more money so can we find out if its going to work before I shell out more money. They say no sorry we cant only way to find out is to pay and hope. Really?? you cant research the phone, cant put another already activated sim card in it to see if it’s compatible. ( I bought the phone in the BVI new unlocked) Just read the review a little below mine from Scott. Seems this is how business is conducted here...

Exceptional Service at Liberty!

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I recently visited Liberty for a phone upgrade and accessories, and I had an excellent experience thanks to Natalee and Michael! Their customer service was outstanding. They were incredibly friendly, efficient, and responsive, making the whole process smooth and enjoyable. The entire Liberty staff was equally impressive, ensuring I had everything I needed. Thank you, Natalee and Michael, for your exceptional service!

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I recently visited Liberty for a phone upgrade and accessories, and I had an excellent experience thanks to Natalee and Michael! Their customer service was outstanding. They were incredibly friendly, efficient, and responsive, making the whole process smooth and enjoyable. The entire Liberty staff was equally impressive, ensuring I had everything I needed. Thank you, Natalee and Michael, for your...

Be careful this place will scam you. Went there because I needed a prepaid SIM for my vacation, because my current cell service didn't work on the island. They "looked up" the model of my older unlocked phone and told me it did not support 4G. I was 99% it did but without cell data connection could not google specs to prove it. So they sold me their basic phone that would support the SIM for $20. After I got to my hotel I did google and my older phone did support 4G. So they sold me a phone I didn't need. Also, they signed me up for their "auto pay" service without telling me. Fortunately I caught it on the receipt when I got to my hotel and was able to cancel it. Otherwise I would have been billed monthly for their service. Lastly, they charged me a $15,99 "activation fee" which is a lot for zapping a SIM card to activate it and installing it...