ADI Systems Inc. — Local services in Salina

I'm giving this business 1 star only because I can't give it a 0. After the service I went from having a good working phone to one that was useless. I had a samsung s20, I had bought this brand new 2 and a 1/2 years ago. It had developed a small crack in the front screen and one in the back. With the s20 being such a great phone, I thought it'd be best to replace the screens. while this is all being done put in a new battery to last me another few years. I first took the phone in and ADI didn't verify the parts they received before opening my phone, which lead to me having to bring the phone back in again. After I received the phone from being fixed i went to call someone in the parking lot, and it said I had no service. Thought a reputable company would test to make sure its able to make calls and take a charge.Didn't think much of it, so i drove home and connected to wifi. I then went to plug my phone in to charge and Instantly the phone makes a warning sound and says not able to charge -cable too hot. I called ADI the next morning, and I went in. They said sometimes the Sim card just needs replaced, and the battery could just be my charger. Went a bought a new charger and still error message. I then did some research and found out the error message pops up when pins get broken inside the phone. I next went to the Verizon store and got a new Sim card. This did not fix the no service issue. Called ADI and they said we don't do micro sodering, and wouldn't be able to fix my phone, but they could order a similar phone in, which would take over 2 weeks to get in. Also when they replaced the back, the camera lense became cloudy, unable to take a clear photo but they offered to fix this mistake they made, but since the phone wasn't working a cloudy lense was the least of my worries. ADI said they could take the parts back off and give my money back. But that would still leave me still with a basically useless phone. I went to Verizon and ordered a new phone. With me using my phone for work, and also having a toddler and infant, traveling In the winter with no phone did not seem very safe. After talking with people about what happened I learned that others have had bad experiences and would not of recommended it. If I knew I would go in with a good phone, leave with a non working phone, that costed me $275, I wouldn't of wasted my time, gas or the...

If I could give zero stars, I would. I don’t often leave reviews, this situation was just too terrible not to share. About a week ago, my screen cracked, my husband and I live an hour from Salina and adi was the closest place that claimed they "fix" phone screens. I broke my screen on a Friday so we waited the weekend and my husband called on Monday to make sure they had the correct screen and see how much it would be. He drove an hour but when arrived he was told they made a mistake and wouldn’t have the correct screen until Friday. He was pretty upset and asked to speak to the manager who wasn’t available and was later told if we came back on Friday, they would knock 20 dollars off to make up for gas money. When we arrived on Friday and finally talked to the manager she was condescending and rude. When I came back to get my phone the touch screen didn’t work. They tried replacing my screen THREE TIMES just to put the old one on and cover the cracks with tape! She said all the screens were defective and if we wanted they would order some more and only charge us 80. We ended up driving to CPR in Wichita. Had my phone fixed in 30 minutes and had amazing customer service! DO NOT GO TO...

Received a new battery for iPhone 12mini. Let’s start out by saying you’re screwed if you try using Bestbuy or sending it in to apple unless you have a spare phone sitting around. With that said ADI had my phone battery swapped in one hour. Unfortunately, the screen cracked during the process which they warned could happen. The fact of the matter is if you live anywhere near ADI they are the only place you can go in and get your device fixed and returned same day. Same hour, basically. They are very friendly and apologized for the cracked screen. They took the time to show me why it is so difficult to change the battery without breaking the screen. They showed me the cracked screen and they are unbelievably thin and glued in place. All in all I’m pleased with the service. I will use them again. Also, the parts are not apple official but this is of no concern to me. They explained the jump in price they would have to charge in order to offer apple certified parts and trust me this is far more reasonable. Same battery would have cost at least $200 more according to them. ...