Rush Truck Centers - Sealy — Local services in San Felipe

Avoid

I own a small company that relies on my truck running, if it goes down, I’m in a rental truck until it’s repaired. My Isuzu NPRs transmission went out on 9/19 and I was originally going to tow it to a shop that could get to it 5 days later, I called Rush in Sealy and they said they’d get to it 2 days later so I opted to go with them. A week after it sat there, on 9/26 they called and said they haven’t been able to make any progress on the truck because they lost the keys? But don’t worry, we’ll order a new key. Another week later, 10/3, they call and said the key they ordered doesn’t work and it was up to me to find another set for any progress to be made to my truck. 10/4, I dropped off working key. Already two weeks, $1,500 into a rental truck solely for the fact that someone managed to lose a key? 10/5, they call to confirm what I originally told them, yep, it needs a new transmission, but they’re on back order and they can’t find them anywhere and told me it was up to me to find a transmission on my own. After calling rebuild shops, on 10/9 I talked to another dealership that found the transmission I needed sitting at a dealership in Katy. A 20 minute drive from Rush in Sealy. I dropped the transmission off 10/11 and the truck was ready on 10/12. I could’ve saved myself a massive headache and nearly $1,500 in rental fees solely by towing it to another shop. The service manager offered a “25% discount” on labor which doesn’t seem to be the case on the invoice. And I was also charged for re-installing the driveshaft which was removed during tow. Installing the driveshaft is part of every transmission swap so that was solely another cash grab.

I completely regret going through this location and wish I found another more competent shop that doesn’t lose keys and...

I have a 2019 389. I was getting a traction control fault code, so I brought it in. They ran tests and told me it was the ABS module. They ordered the part (took about 3wks) installed it and it didn't correct the problem. Then they said that the problem was the wiring harness. This was not a stocked part so it has to be manufacturered. When the part came in, I dropped off my truck to them, they kept the truck about 3wks. When I went to pick it up, it didn't make it past the service office before they light came on again. Tech came out, pulled it to the back, test drove and handed me the keys. The light came on and off while he test drove but was clueless as to why. I don't understand how a dealership service center cannot determine issues with their own products. I was very patient the entire time my truck was with them. The other issue I have is with the A/C. It wasn't cooling properly. I brought it in once before for this. They charged the system and sent me on my way. During my pre-trip the next morning, I noticed refrigerant on the ground, it was leaking from the service port, and the cover caps were missing. It wasn't leaking from there before. How does this happen? While it was there for the wiring harness issue, I had them look at this again. They called me and assured me that this A/C problem had been resolved. Well I've had the truck back for less than a week and neither issue is resolved. I don't know what else to do. I can't keep leaving the truck for weeks at a time....Very dissapointing...

Recently had my motorhome repaired at the Sealy, Texas location. My low rating is based on a couple of items. The first being the facility is not set up to work on motorhomes and the Service Shop Foreman will definitely tell you that truck drivers trucks take priority over any motorhomes. You can also see that attitude in their labor rates post on a large sign behind the service counter. However the Service Staff did their best to accommodate us and the repairs were done as fast as they could even working with our third party warranty company to obtain approvals. The second reason for the low rating is the repairs were completed in the morning however Rush would not release my motorhome to me because they had not been paid by the warranty company. Late that afternoon payment had still not been received so I offered to pay the bill on my credit card and when Rush received payment they could reverse the charge on my card and the Service Manager agreed. Well I was happy because we were able to get back on the road however a few days later I was told by Rush they couldn’t do what the Service Manager had told me and I would have to get the warranty company to...