Direct Tools Factory Outlet — Local services in Sandy Springs

I purchase a blemished tool. Has a 3 year warranty. I didn't use the tool until 3 months after purchase. The tool (grinder P421) shuts off after a short time of use. I have made 7 attempts to resolve this warranty issue. 2 calls to the store where it was purchased. 2 calls to customer service. 1 email to customer service. 2 trips to Home Depot. The warranty process is the consumer has to pay Home Depot a $30.00 fee to diagnose the tool. If the tool is determined to be warranty you get a refund. Home Depot says all the switches in the tool are not covered by the warranty. There in nothing in the warranty statement that says the switches are not covered by the warranty. Very bad experience for the consumer. I paid $19.99 for the tool and they want me to pay $30.00 to check it for warranty. How is this fair to the consumer? I have responded to your request...

The sales reps at the store were by far the best ones I've ever dealt with, and we're cool as a fan! To a tool guy like me, it was the closest thing to Heaven that there is! And there was a 30% off sale today that I didn't even know about! I mean where else could you get a Ryobi One 18 volt jigsaw, a 20 piece Ryobi jigsaw blade set, and a 25-foot Ryobi tape measure for $56.89!! And they all have warranties!! If you're looking to get some great tools for wonderful prices go check out Direct Outlet in Williamston...

I bought a Yamaha pressure washer from there. It didn't work. They wanted to replace it with another defective one. They offered a gift card but I didn't want anything else from there. The would not refund my money. So now I'm stuck with a pressure washer that doesn't work and having to dispute it with my credit card...