Hudson's Furniture + Mattress — Local services in Sanford

I am sad to have to give this review after many years of being a very happy customer. My go to salesman has always been John Doggit. He knows my tastes and always makes any problems right. If he is not available I will wait and come back! In November of 2018 I came in to replace a chair but John was not in. Jose greeted me with a promise he and John work together and he promised to share the sale. We spent almost four thousand dollars. Next day I brought Jose a hundred dollar coupon I received in the mail for being a preferred customer. Fast forward to February after several reminders my coupon was not posted and Jose insisted I take it up with the manager. Here is were Hudson's drops the ball. Other than damaged furniture complaints customer service is non existent. I think my point is evident in the kinds of complaints here. Yes great prices and mostly good furniture but buyer beware if you do need a customer care advocate because tracking down that problem solver is like chasing your own tail. Stores share a manager! I left messages and they were not returned. I had to get lucky and wait to catch a manager at the Sanford store. He was very sympathetic with my complaint and informed me the coupon was not his fault AND he informed me the sale had not been shared as promised! He agreed that was not appropriate.To make things right he promised to address the issue with his sales people and instead of crediting the coupon to my account he would give me a two hundred dollar store credit. I took the offer and went into the showroom a week later to see what John could help me with to solve my office issues He suggested a desk I could order. I had at home a president sale special financing offer. He suggested I go home and think it over and I had to bring in the financing offer to get it. Next day I noticed the offer expired that day so I went to Hudson's to order with John but he was not working. Jose greeted me again with the promise that John would get the sale. I was Leary but he swore it was John's sale and wrote up the order. I mean, who would be so bold to lie twice? And I assumed the manager had talked to him already. Next morning I contacted John to let him know I liked his suggestion and ordered it but he was to get the sale. He did not!!! I wanted to cancel immediately but read your sales slip customers because orders are not up for cancelling UNLESS you can prove special circumstances. And it takes a manager to do that! So yes, there I am trying to speak to someone in charge. Talk about hearing crickets! I left messages. I even Facebook messaged Josh Hudson on Facebook who responded promptly and said all the right things but no phone call about my order which I got a notice is being delivered tomorrow! I am not happy. Excellent customer service is high on my list when doing business. Mostly, great furniture deals but if you have a...

On June 19, I spoke to Ben with Customer Service. He was very polite, friendly and helpful and putting in the complaint about getting the wrong color couch and said I should hear from them by Monday The 23rd. When I called back on Tuesday, I spoke to Anthony who said that Ben was out on vacation and that they did not have access to his email but he would check with the manager and have the manager. Call me by Wednesday. When I didn’t hear Wednesday, I called back on Thursday and the girls said again that the manager wasn’t available and I said well perhaps since I’m getting this kind of tossed around. Sounds odd. I should just return the furniture since I’m not getting any answers about the color and she transferred me to the Melbourne office. A sales rep named Anna picked up the phone and was very abrupt and said that I should contact Customer Service if I already got the furniture delivered. I said to Anna Customer Service are the people who transferred me over to you and I would like to speak with the manager while she’s busy now and I said OK you can have her call me back or I could speak with Christina my sales rep and she said well she’s busy now and I said OK. Well he has my number and have them call me back so Anna proceeds to start taking information from me I said listen you said you couldn’t help me. I don’t need to go through this all with you. I’ll wait till they call me back and then she proceeded to say oh that’s great. Have a blessed weekend and hung up on me. Very rude very very. Disrespectful.

Thank goodness Christina had given me her cell phone number and I called and spoke with her and she said I will speak with the manager and get right back to you. Christina has been an amazing sales rep. She was so helpful with me while I was shopping for my couch and also Dawn, the manager on the purchase was very helpful in getting me the best price possible and making me feel very comfortable there at the store Within five minutes Cristina, after speaking with the manager, call me back and said they are sending the swatch color and I will come to you to double check that and we will get everything resolved. This is more like it. I appreciate quality sales people like Christina and the quick response from Dawn the manager.

I hope to get this resolved I ordered a couch that looked like Cream in the warehouse and when I got it here, it was gray not a big fan of gray and it doesn’t match my...

My unfortunate experience with this company lasted just shy of 5 months. I purchased a sectional from them on 3/25/17. They placed the order with the manufacturer wrong (it happens) and when they fixed it an additional month was added to our order (not cool). And no one told us. When we found out about the delay we asked for a refund but were refused by the store manager. That was only the beginning.

The first of three wrong couch configurations delivered in late May. At that point I posted a negative review and suddenly the store manager was offering a refund and asking my wife to ask me to take the review down. I got hold of the regional manager who assured me he would make it right. Fast forward a month to failed delivery #2.

We were offered a refund again. This is where I messed up. If a furniture store couldn't do their job after 2 tries, I should have taken my refund and walked away. But I really liked the couch, so I opted to give Hudson's one more try at the whole being a furniture store thing. Fast forward to early August and failed delivery #3. This time the regional manager wasn't so nice. Apparently being a paying customer who keeps getting the wrong merchandise shipped to him is a big no no on Planet Hudson. After getting snippy (it was pretty funny, actually) he hung up on me. That'll teach me for him messing up!

I went to Josh Hudson to get the refund handled. And I asked for compensation for the nearly 5 months that my money was tied up with his company. I got my refund...and the offer of store credit or a discount. That last part wasn't a joke. I'm being totally serious. The company that sent me the wrong merchandise for five months, then got mad at me about it, offered me a discount on buying something else from them.

There is a happy ending: I walked into the Ashley's HomeStore, a nearby competitor, on a Tuesday, paid for a sectional, and it was in my living room (in the correct configuration) that Thursday afternoon. I was so happy with my experience at Ashley HomeStore in Sanford that last night the I returned, asked for same salesperson, and purchased a new...