Murdock Ford, Inc. — Local services in Santaquin

I'll stop short of calling the service department dishonest, but they are definitely deceptive. Personal are at least friendly and respectful.

I took my Maverick in for a warranty check on the battery (I was getting low battery warnings in the app). They (Cole was my advisor) checked the battery and said that I had an aftermarket GPS that was affecting it. That GPS was installed by a Ford dealer in Ogden as standard protocol when they receive a vehicle off the delivery truck. Anyway, Cole told me that they could remove it but that it would cost a couple hundred dollars. I got off the phone and called the Ogden dealership a little upset, since I had asked them not to put it in since I didn't order it that way. Anyway, they told me it is only a simple plug/unplug device. I called Murdock back to tell them that I would just get my Maverick back and unplug it myself. Cole was gone and Matt answered. He told me that the device was only 4 wires and that they would just disconnect it for me to see if that was the problem - no charge. The next day Cole called to tell me it was done and said there was no problem with the battery once the device was removed. I told him he could just leave the key for me and I would grab it when I could make it in (I don't live close). He told me that I would have to pay first! I told him that Matt said it wouldn't cost and that it was all part of the service. I mentioned the wires and simplicity of it. He said it was "a miscommunication" and that it wasn't that easy - it was more involved than that. So, I paid, begrudgingly. As Cole was checking me out, he mentioned that he was sorry for the miscommunication and that Matt shouldn't have done what he did, "since he didn't know the history". As I was driving home, I noticed the removed device sitting on the passenger seat of my vehicle. Sure enough, it is a simple, plug/unplug ODBII device - just as the Ogden dealership and Matt had explained. Seems like Cole was giving me a line to bring revenue - which Matt "didn't know the history" of so it caught him in his deceptive tactic. I feel taken advantage of. I'm frustrated that I had to pay for a warranty check. I'm upset that I was misled. I drive past my local dealership by over an hour to take it to Murdock - they have a very impressive, modern facility. I assumed that might mean better quality of service and technician skill. I'll have to find another place - this kind of deceptive tactic reminds me of an oil change place that makes their money on up-sales. ...

My husband found his work truck at Murdoch about 6 weeks ago. He loves his truck so far. That's the good part of this review. The 3 stars is for poor Argentina to detail and either not having complete information or withholding it.

It wasn't until after we signed the papers that we were told there was only one key. Didn't expect that. We were told we should be able to get a hardware place to make us a copy. No offer to help. No mention prior to papers being signed that was the case. It cost $95 to get a new key. It also needed an oil change immediately. Didn't expect that. Should have asked. It cost another $85. They set up financing with someone they highly recommend, a local credit union with the dealership collecting $25 from us to join. We were told that would be our money in our account. There was actually a fee of $5 to join that they didn't mention that I read about when I got account details a week or so later. Our account balance also only showed $5. My husband had to call to find out what happened to the other $15 collected from us by the dealership. He was told it would be looked into. We got a check in the mail for $10. I'm still wondering what happened to the other $5. And there is an $8 monthly service fee to pay our loan online. That's more than $600 over the life of the loan for the convenience of paying online, something that is usually free. It's not a dealership issue other than they highly recommended the financing as great. I disagree and would not trust them on that again.

Overall we're satisfied with the truck. But if you buy from them, make sure you check you are getting 2 keys, that there's no immediate maintenance needed, and that they don't arrange financing with someone you'll get details from in the mail later that differ from what you were told. All that seems like common sense. They were nice. So we dropped our guard a bit. Our mistake and...

I had a disappointing experience at this dealership and feel compelled to share it. I made an offer on a used car online and was promptly contacted by Chad Collier to confirm. Unfortunately, the interaction quickly turned sour. Initially, Chad provided inaccurate information about the car, claiming it was a personal vehicle. When I mentioned that I had access to the Carfax report, which showed the car was actually a rental, he admitted he was mistaken, saying, “Oh yeah, yeah, you’re right, I was getting it mixed up with another one.”

Despite this, I decided to proceed with the purchase. I informed Chad that I wouldn’t be able to pick up the car until Saturday, and he assured me that this wouldn’t be a problem. He took a deposit and sent me the receipt and details via text. However, the day before my scheduled pick-up, I called to confirm and was told that the car had been sold. Chad apologized and blamed a “new guy” for the mix-up. This explanation seemed implausible, as any professional dealership should have marked the car as on hold or at least contacted me immediately about any issues.

Chad assured me that my deposit would be refunded right away, but as of now, it has still not been processed. This experience has left me deeply dissatisfied and wary of doing business with this dealership. Trust and professionalism are fundamental in this industry, and sadly, this dealership fell short on both counts. I cannot recommend working with Chad or this dealership based on...