Great Northern Unclaimed Freight — Local services in Sauk Rapids

This company is a joke when it comes to getting your purchase in on time. Unless you take the damaged item from the floor that everyone sat on dont expect to get your items anytime in the next few months. I ordered a recliner from them the last week in January and was told that they already ordered one for their stock but will add another to the order for us. We are nearing the end of the 2nd month with no word on a set date when we will get this.

My wife decided to order a Loveseat and an end table from them. We made the purchase on 3/12/18 and was told we would have it 4 days later. We called to check on it since it is now going on day 4 past the delivery date and were were told "I don't know what I expected with tax season. Your end table is at least a month out."

We have tried to be patient with this company but this is just ridiculous. When a customer orders something from you as a business you should be getting regular deliveries of inventory already and not pushing people away after 2 months of waiting for something we paid in full at the time of order. I will never shop here again and will tell everyone I know to stay away. I would rather spend double on the same furniture somewhere else where I know I am getting what I order on time without excuses.

I wish I could give this place 0 stars but it is...

If you are looking for cheap furniture that will be in terrible shape in less than a year, this is your place. I purchased an entire living room set and a king size bed. The end tables and coffee table were so cheaply made that the finish on top literally will just chip and flake off. The couches cushions became so flat and sunken in that no one wanted to even sit in them. The fabric on the couches pilled constantly. The bed was used even less than a year when I decided to go back and see if the store would honor any sort of warranty. The guy basically just laughed and asked me what do I expect when buying such cheap stuff. I reminded him that when I purchased the bed I asked him if it was a quality mattress. I had the money to purchase something more expensive and I didn't want to take the chance if it wasn't going to be quality. He ensured me that their mattresses were top notch. He was such a complete liar. They would not honor any warranty and they do not stand behind their products. They also become very rude in any case of being called out on bad quality. In my opinion, it's not worth it to purchase cheaper items if they have to be replaced every...

On Nune 6th we purchased a couch from them. It was ordered in and they had told us 2-3 weeks for us to pick it up. We waited two weeks and called to check if there was an update. We were told another 2 weeks. We called again at the second 2 week timeframe and were told 2 weeks again. Again we waited two weeks and called back a third time, and again were told 2 more weeks yet. Waited 2 more, at the 8 week mark I called and was told another 2-3 weeks, or maybe mid August. It had not been delivered to them, and hadn’t even been started moving at the factory. I requested a refund, and at the time had been told there’s a 20% restock fee. I was busy at that time and didn’t think deeper into it and went ahead. Now thinking, there was no restocking done, neither unclaimed freight or the factory were out anything, as nothing had been done since our original transaction. I communicated that I’d like my 20% also refunded for those reasons, and they have been less than accommodating with dealing with the bad situation I was put in by them and the factory. I cannot understand how a company feels proper operating that way. They don’t...