Purrz and Paws Pet Supply — Local services in Scappoose

Yesterday I wanted some live fish. I entered the store at 9:48 am. I knew what fish I wanted before I entered the store, as I've been here before. I wasn't impressed with the employee attitude during previous visits but thought I'd keep trying, as they're less than a mile from my house. I walked in with my toddler and told an employee, "I know what fish I want whenever you have a chance." Then my toddler and I waited in the fish room for a few minutes while the employee rang up a couple customers, no big deal. After that, the employee entered the fish room with another customer and proceeded to explain first time fish ownership (to somebody who had never even had a goldfish) for the next 30 minutes. My toddler (very obviously) lost her patience about 15 minutes into being ignored and was yelling and challenging to control, so it's not like this employee couldn't see we were having a very difficult time while she continued to explain the basics to somebody else. Even though I'm 4 months pregnant and it hurts to stand for long periods of time, I tried to help my toddler to be patient while we waited. At 10:26, this employee finished up with the beginner she was helping, rung her up, and then sat down at the empty register and chatted with the other employee at the other empty register until my toddler and I walked out the doors empty handed at 10:38. FIFTY MINUTES to be ignored. I will be commuting to a different pet store...

June 2024, changing this to 5 stars (from the previous 1 star). I recently went to the St Helens store and was so surprised at all of the fantabulous dog foods available. My last Bull Terrier has joined the others on the rainbow bridge. We now have a tiny Norfolk mix rescue and I know nothing about small dogs and their nutrition. I'm looking forward to trying the store's great foods that will help her dry skin and tiny appetite. Buying 50 lb bags online is laughable at best!

(old review) We had been shopping there for our Bull Terriers since they opened and the young man who worked there was really great and knowledgeable. Once I bought some very pricey dog shampoo but when I went to use it discovered that it wasn't what we needed. When I took it back an older woman demanded a receipt but I didn't have it. I explained that I just needed to trade it for an appropriate shampoo but she wouldn't budge on the receipt requirement. I pointed out that they are the only place within an hour of here that carries that brand. She then said "How do I know an employee didn't give it to you?". She obviously was not going to help and was willing to accuse me of shoplifting or accuse her employees of theft. That was many years ago, and we haven't gone there since. This type of thing is what drives loyal customers to...

I’ll start by saying that I did like this store a lot and they have a great selection of high quality products for my dogs. I’ve been coming here to buy my dog food since moving to the area, but recently had a bad experience. I drive almost 45 minutes each way to spend money with this business and the last time I ran out of dog food I called ahead of time to make sure they would be open and let them know I was on my way driving to them and would be there right around 7pm. I arrived at 6:59pm and the kid working locked the door as I walked up and had a smirk on his face when he saw me. It would’ve taken less than 2 minutes to go inside and complete the transaction. I go through about 80lbs of dog food per month and after this experience I will be driving the extra 30 minutes to Beaverton where my business is appreciated. Very disappointed in how that was handled. The boy’s excuse was “my boss wouldn’t like me staying open after 7pm”. I would rather support a small locally owned pet store like this, but to be treated with such disrespect left a bad taste in my mouth. As easy as it is to buy my food on Amazon or Chewy for a cheaper price and have it delivered to my door I still chose to support this business but it really doesn’t make me feel appreciated as a customer when I’m...