Oasis Luxury Smart Homes — Local services in Scottsdale

"Anybody who can afford to buy a large house can certainly spend $70K on an A/V system" (while complaining about another customer not wanting to fork out that much cash) Desert Valley Audio Tech, May 2021

We bought a house with an existing home theater, network, and lighting system that was up and running through Control 4 when we moved in. We just needed to add our personal TVs and were considering updating a couple of other features.

We hired Desert Valley Audio Video to install and/or update our wireless coverage and Control 4 back in May. The sales team that came out was knowledgeable, promised to use our existing equipment with just having to add on a few key pieces. They gave us a hefty 5-figure quote but we had faith in them, and agreed to hire them.

That was a colossal mistake.

The first tech that came out couldn't get our wireless coverage up and running properly. He completed several days of work, and considered his job done although there were huge gaps in coverage in several rooms - including our office. We told him that we needed coverage for the entire house, especially in the place from which we work - the office. He tried again. If he managed to get coverage, speeds were too slow for use. By the way, they told us we needed a totally new top of the line system with satellite extenders, and later we saw that the house already had such a system installed, and we never actually needed it in the first place. But I digress.

The second tech that came out was eventually able to move around the pieces so we actually had coverage in all of our rooms with good speed, but it took several days, lots of holes, and frustration. He then began to work on the Control 4 system, while complaining about other customers, and that's when he said the above quote.

Those TVs we asked to hook up? Turns out to actually make them work, they now had a new estimate and asked us to spend an additional $50K in parts and labor to get the AV system to a functioning level.

He didn't complete the rest of the work and ultimately left us in May with a partially programmed Control 4 system that worked only in 2 rooms. They didn't finish programming the system to integrate lighting, sound, and other Control 4 features, which was within the original scope of work.

So we had a conversation with the owner. He promised to send his best people this time and not the new guys. He apologized for that.

It's now September. Fast forward to this week, the techs finally came out and had difficulties doing a simple television mount and install. They not only installed the TV crooked, which is puzzling since they had a level, they didn't install it at the height we requested, even though it was marked with a pencil. They argued that we didn't tell them to hang the TV there. So they angrily and hastily redrilled holes, left saw dust and debris all over our center speaker and actually packed up their tools and left when we weren't looking. They, of course left boxes, and other garbage behind.

We called and asked them where they went, if they were coming back, and why they didn't complete the work they said they would do. Amongst other things, we talked about how we paid them to hook up our surround speakers in our living room and asked why they only hooked up the front two speakers. The tech insisted that people only use two fronts anyway and no one needs surround unless they are watching movies with airplanes in it. We laughed and said that's simply not true. So things took a turn for the worse and they said they will not come back to finish the job, insulted us, and said to call the home office.

Photo below is after I set a level on the obviously crooked TV mounting just now. We were charged over $800 in labor alone for just that TV mount, BTW. I have an entire library of photos and could go on and on about their subpar work but it seems pointless to post.

No one in this company stands behind their work.

TLDR: Look elsewhere if you value a job done properly, on time, and even remotely close to the quote they...

Avoid at All Costs – Incompetent, Dangerous, and a Complete Ripoff

If I could give Oasis "Luxury" Smart Homes zero stars, I would. Hiring them was one of the worst decisions we’ve ever made. They charged an outrageous $4,000 to install 25 feet of LED strip lighting, took THREE MONTHS to finish what should have been a one day job, and still failed to deliver anything remotely acceptable.

The "work" (if you can even call it that) was a disaster from start to finish:

Unbelievable Incompetence – It took multiple failed attempts, four visits over three months, my husband repeatedly meeting with them in person, and they still couldn't get it right. The LED strip in the master bedroom failed entirely, and their so-called "experts" clearly had no idea what they were doing, from design to execution.

Major Safety Hazard – Most egregiously, their botched installation could have burned down our home. After notifying Oasis we could not trust them anywhere near this project any longer, we called in a REAL lighting professional, who promptly pulled out the wiring and showed us that Oasis' garbage installation with incompatible components resulted in a melted connector inside the wall. We'd smelled the burning for some time before the LED driver blew out, thankfully protecting us and our property from an electrical fire.

Shocking Lack of Professionalism – Their team spray-painted indoors without any protection, leaving a mess on our floors, broke wires in the kitchen, and generally bumbled something every visit, then wouldn't show back up for weeks. Communication was abysmal. Repeated requests for updates over the life of the project were ignored. Meetings with their rep, Ben, were useless because he apparently couldn't wrap his head around the design, despite being provided visual aids, and the technicians didn’t even follow the agreed-upon plan.

Total Waste of Time & Money – After months of frustration and thousands of dollars wasted, we were left with a non-functional, dangerous installation. And despite their catastrophic failure, they had the audacity to send us an invoice for the remainder of the $4,000.

This company is a bunch of clowns and a scam and a liability. Do not trust them with your home. If you value your safety, your time, and your hard-earned money, RUN in the opposite direction. Follow up to Justin's response below:

There was NOT "quite a bit" of additional work. It was 6ft of lighting in the kitchen, 16.9 feet of lighting in the master and the materials necessary for both. Neither of these were some wild design that your industry has never heard of. Standard LED lighting. And the master bedroom was by far the larger of the two requirements.

My husband asked MULTIPLE times as this project was going off the rails to speak with you. Never heard a thing. Maybe you should have a word with your staff. ALSO - our designer called you and had a conversation with you earlier this month to let you know how wrong this has gone and ask for your help. Did we hear from you then? Nope. So spare me the story that this is news to you.

As for you reaching out, my husband just now found your response to our notice of dispute of the final invoice. Well after the project ended. It's really too little too late, unfortunately. Leadership was absent through this entire ordeal on every level.

A refund and "We're terribly sorry" is indeed the only right answer here. However, while Justin appeared to want to make things right by offering a portion of our money back, as of 2/24/2025 Justin and his team still haven't issued the refund they promised. Instead of taking responsibility, their response to this review over on Yelp was to try and bury it by creating a fake 5-star rating the very next day. Rather than making things right, they're focused on damage control.

This speaks volumes about how they operate. If the owner can't own up to mistakes and do right by customers, what does that say about the integrity of the business? Think twice before trusting them...

I had originally posted a very negative review. After expressing my displeasure the manager and owner provided me with a written plan of corrective action to address everyone of my concerns. That is all any customer can ever ask. That if they do have a complaint the business is willing to make things right. I applaud the staff in particular James for his willingness to listen to my complaints and address problems with the home installation including issues with a missing piece of equipment and electric blinds that were not their primary responsibility.

Revision. 10-9-2019 Now it’s 4 months later and countless promises unkept. I fired them and now must find someone else to complete the job. I did my best to work with this company. I have never seen such sloppy work or disrespect for expensive equipment in my life. They left my cabinets and Classe amp/pre-amp riddled with trash and dust which forced me to clean and redo some of there work myself. I could spend pages listing all the promises they failed to live up to. James may have claimed they would make good on his word but rarely did or had the courtesy to even answer emails. Maybe if all you need is a set of speakers installed this company is fine. I needed a company to give me whole house complete automation including music, lighting, shades, thermostats and security on a multimillion dollar home remodel. An AV job costing tens of thousands or more.

These people are TOTALLY incapable of that kind of work and inept. Worse yet they lie claiming they are when they don’t even work to provide honest decent customer service. There is zero communication between them or with the customer. Avoid them at all costs. The worst customer experience of my...