Lorie's Pet Palace Dog Groom — Local services in Selma

Today was my first time ever going to Lorie’s. I called early and was advised I could come in at 1045 as a walk in. I called back and asked if I could bring a second dog. The scheduler said yes. I called and said I could find a leash and was told they would help me when I arrived. I found a few purse straps that worked after all, but will still happy with their offer. I called back and asked if they took cash only or cards. They were so sweet and never seemed annoyed with my multiple calls. My PJ (female Queensland) and Teddy (male Yorkie) look great. They behaved well which tells me they weee treated well. They came home with cute bandanas around their necks. The accommodated by last minute scheduling, an additional dog and I know they worked later than planned to take care of my doggies. I greatly appreciate it!! :) the prices were absolutely fair and actually a bit lower than expected. The fun, hot pink building is...

THEY ARE RUTHLESS WITH NO-SHOW FEES!

Be careful with appointments here. I had 2 occasions in which an emergency came up and couldn't take my dogs for their appointments. As such I was distracted and simply forgot to call (my life is hectic). To my surprise, I found out I had $60 in no show fees waiting for me. To top it off they notified me after I dropped off my dog. A $45 grooming cost me over $100. I couldn't see any fees posted inside of the shop, if they are there, they are not easily noticed. The worst part is that later that day, we lifted off the "free scarf" they put on my dog only to find it was being used to cover a major cut they neglected to inform us of. The fact that they tried to hide it is morally reprehensible. I will never take my...

if i could give zero stars, i would. we had an appointment we scheduled days in advance for our dog for 9:30am and we waited 5 HOURS! they eventually called us around 2pm and said they can’t fit our dog in the schedule??? apparently they had our dog sitting in the travel crate we brought her in all day long without any food or water! they didn’t let her out to use the bathroom either!

to the owner: my grandma’s caregiver yelled at you because this isn’t the first time an appointment at your establishment has turned into a 5 hour wait. next time you get a complaint, don’t try to manipulate the situation through a pity voicemail. we understand that you’re “only human”, but that humanity of yours also needs to be applied to the animals put...