Big Smoky Mountain Cabin Rentals — Local services in Sevierville

Billy was the worst host through VRBO that I’ve ever encountered. Professionalism is lacking on so many levels. Do not book through him!!!! He gave our room to someone else fully KNOWING we had paid for that specific room. We actually spoke with the young people that were occupying our room. Billy stated to me he had to put us in room 5 last minute (I received notification at 5:27 p.m. the date to check in via text this was way after time for check in at 4 p.m.) he stated because it was (“due to issues with the room). We paid for “room 4” then Billy gave us room 5 which was not accommodating to our needs nor what we paid for and lied stating it was the same as what we paid for. Then we had no choice basically forced to stay in that room, when we got there at 6ish that evening the room was filthy with bloody towels, trash in cans, bed looked like person just got out of it yesssss we took pics and videos. We could not take occupancy until 9:45 p.m. because we had to wait on the room to be cleaned. It’s not a great experience driving 6 hours then setting in your car waiting in the parking lot for 3 plus hours to get in a room that you were force to stay in. Because BILLY decided it was ok to give our room to other guest. What did BILLY DO? At this point (Monday September 18, 2023) after contacting him on VRBO as requested by BILLY!!!!! No response! I want a FULL REFUND THIS WAS A BREACH. ...

House was a beautiful cozy place that was very clean and neat. We did not have any problems. Would definitely...

Great stay and company! We stayed at Lake Views in Dandrige. The lake is AMAZING to swim in. Billy was great to...