Roling Ford — Local services in Shell Rock

I spoke first to Marshall in the service department. I had an airbag recall and phoned Roling Ford 2 days prior regarding it's replacement. A Takata brand, that needed to be removed before I became an instant post-crash shrapnel recipient. Yep. The famous ones that have ironically injured 250 Americans and killed 16 during what were supposed to be life-saving deployments. l showed up a few minutes late, but Marshall immediately made me feel like I was right on time. So, I decided to go ahead and see what the under 10k used inventory looked liked while the guys in the shop worked on my Fusion. Personally escorted by Marshall, passing the receptionist I got a smile and a nod, then I was introduced to Sales and Leasing Consultant Nadea. A nice smooth transition to an attractive and personable associate who made no bones about immediately finding my price range. I appreciated that and felt comfortable right away. She never tried to push that number higher and respected it, all while refraining from trying to steel control of the situation...or was that just my perception? Hmmm... ; ) Either way I was still engaged with my boundaries unviolated. I didn't feel like I was her next meal voucher, pending over-motivated-manager validation. Nice to walk into a dealership that doesn't try to hide the fact that they ARE selling while still picking up on and respecting my buyer readiness cues. Not pushy is nice. Respectful...even better. Easy to talk to; bonus. Enter Randy, the Sales Manager. This may sound like a presumption or stereotype, but he was not quite what I expected... Leaving me to later question, "what DID I expect"? lol I suppose what most everyone does... A slick dude with dollar sign contact lenses in a too expensive suit. Instead I found a down-to-earth fellow Iowegian...whether native or transplant I don't know… who was simply ensuring that I was being properly served. Self status check: Still feeling comfortable and uncornered, with TWO people now helping me car shop. Cool. Typically this is the point where one feels the pressure of a double-team offense coming at them... As though their teammate is sitting somewhere in a penalty box on the other side of the showroom. Nope. Solo, and ok. We recapped the vehicles and numbers first presented to me by Miss Nadea, clarified a few details and shook hands with smiles all around. And that's when I found myself hoping that I ultimately DO find a car that is a good fit for me, at the right price, so that I just might be able to patronize their awesome dealership. A lot of dealerships get a bad rap simply because they are professional-LOOKING, or that someone heard one story about an individual's bad experience. And with perfect teamwork timing, my airbag replacement was done in about 25 minutes, and tires were topped off for no charge. Roling Ford is just on the east side of Shell Rock Iowa, 4 minutes west of Waverly right on highway 3. Be sure to take the access road, as they do not have an entrance directly off of highway 3. When they built the place everyone was in agreement that would simply be an opportunity for accidents to happen. Good call whoever was involved in that decision. This was an easy five star rating because there was really nothing I could find wrong, and they did everything right. Great...

Bought a truck and has been nothing but trouble. I figured buying a ford from a ford dealer things would have been checked out. I was totally wrong. First couple days out noticed it leaking radiator fluid needed o ring that was 200 bucks then my kids rode with me and asked what the noise was I took in and needed rear differential rebuilt 1400 there then got back and still heard noise and took back and needed a new iwe on drivers side even though I put a new check valve on thinking that fixed it. Well I was told it’s a great truck drive anywhere. I decided to drive it 25 miles away well going 55 down road the passenger side locked up or something. And almost went off road pulled over called daughter to come and I started it back up and it was ok she followed me home. Took back in and the unhooked vacuum lines now my front tires turn all the time with front differential called and asked how that resolved problem. Still hear noise took back had service tech ride and drive he told me he heard something to and was gonna put it up on lift. Well they put it up and rear parking brake was locked up. They needed to keep it overnight I asked them to check front differential and transfer case for fluid which I was already told they did. But I was loosing trust at this point. So I watched from window and seen him put at least 2 quarts in one or the other. When I got it back my son drove with me and I asked him do you hear that and he said I do I knew I could still hear it. Also strange when service receipt says test drove several times but in and out odometer is identical. Sales dept taking a trade in must not have looked truck over or they did and just didn’t care. I even offered to sell back taking a loss but no. I don’t trust this truck to drive anywhere I don’t feel safe in it. As I was looking for a truck most reputable lots offer 3 month 3000 mile warranty or 5 day like it or return it. Something anyway but not roling. But my fault trusting them. I was offered a warranty when I purchased but was 4000 I couldn’t afford that being retired and on a budget and I put 13000 down of my own money just to make payment affordable. But also thought it be aways down the road before I would need anything. I should have bought a Chevy truck and from a Chevy dealer that stands by there vehicles. I still hear noise from engine. They either never checked over truck with trade in or did check it over and needed some future service work. So if your buying a used vehicle BEWARE of this place worst experience I ever had buying a vehicle. Even if they would have given me some sort of 2 yr warranty or something to satisfy for all I’ve gone through. Within 2 weeks or so I had already put almost 2000 in it for repairs.which they should PAY me back for. I will probably trade this off or sell outright and take a loss. I have lived in this area all my life and will let people know what happened and hope no one else goes through this. Wonder if Brad Roling knows how business is conducted there. I gave them an honest review on face book and was deleted. Thanks...

I raise my son alone. My wife was murdered on New Year's Day last year. I'm still not right. My son is Type 1 Diabetic, DI, Autistic, has a heart condition, Asthma and Brain Cancer. I need surgery soon because my gallbladder is failing me. I'm trying to push it away as far as I can and I'm trying to stay strong for my son who is 13 with a brain tumor wrapping around his brain and spreading into his pituitary gland. He's on 6 of 17 rounds of chemotherapy. He is brave and so amazing. I can feel the days making me weaker. I'm trying to fight as long as I can before my surgery. I can't afford to be weak in recovery for weeks. I am under stress and we are completely alone in this world. The issues I have don't even compare to what my child is going through. Marshall called me after I lost my temper with the shop. My transmission literally dumped fluid everywhere the day I lost my temper. Marshall talked with me and assured me he was here for us like he was back when my Ford ranger needed a new valve cover gasket. I had lost my temper back then too because my home had just burned down in Colorado due to arson. We lost everything except that truck. Seems like it's always one more thing. I'm not giving up. Now I depend on this car I have put thousands into. I depend on this car to get him to Iowa City for his chemotherapy. Borrowing my neighbors car for the last few months which is not a safe car either. Borrowing is not an option anymore because his is breaking down. Rebuilding the suspension this last month and then my CV axle and seal failed causing trans fluid to empty out everywhere during a test drive. It seems like everything that can go wrong has. I'm remaining optimistic. My surgery is next month. I'm almost done rebuilding my suspension in the arctic cold. I am thankful to have some warm weather this week. Sending it in at the end of this week for an alignment and rear subframe because a bolt broke. Other shops quoted me low prices but I'm not sure I can trust anyone but Marshall and his shop to help us. Choosing the right mechanic is very important and worth it. There is too much riding on this. I need my son to be safe during transportation. They have helped my family before and I'm so thankful to have people looking out for us. Even when I'm losing my composure and acting like an idiot. Thank you for helping us. After this week I can just focus on getting my son better and finally drive my vehicle to Iowa City........