Advance Auto Parts — Local services in Shenandoah

Unbelievably very poor customer service. I overheard a customer, whom I accompanied, request to pick up a part already paid for online. Because the credit card used was not in his name, they told him their policy is to not release the part unless he had both the credit card and ID in hand. Customer called the purchaser who resides in another state. Manager would not get on phone yet says loudly "it is what it is,man" We both just turned around and left. Purchaser called corporate. Within a half hour, Corporate calls them back and explains that the store manager has informed them that the customer came in demanding parts then threw parts in the store and that we could go back and pick the part up right now. Say what? I was there, there was no demanding or threatening behavior. I'm sure they have cameras to verify that!

We went back immediately to get the part. All the employees that were there less than an hour ago, were gone and new employees were working. Picked up the part no problem. My associate had to ask the clerk if he saw him throwing anything. Clerk said he had "nothing to do with any of it".

We won't ever order / buy anything from advance auto ever again. Sorry, it...

Customer service has really gone downhill! I have been a customer at this store since it opened and I can't remember one time where I was put on hold or hung up on or talked to like I had no idea what I was doing until the past 6 months or more. Same as the store in Schuylkill Haven you guys need to get your head out if your ass and help people! I literally sat in the parking lot and called one day after calling and calling and getting hung up on or placed on hold. There was maybe 1 other customer and they placed me on hold so I then walked into store while on hold and the guys were just standing around not helping anyone and...

Went here my whole life. Used the app and never had a problem. Today I need a water pump for my squarebody it was exact one shown in picture. I had my mom pick it up she showed me it. Was a COMPLETELY diffrent one from a 90s obs. It's a good store I think they didn't care enough to have right one shipped. Im probably never going here again. I'll be going to pottsville one because they did take a return but was a sassy worker. They gave a bad...