Silsbee Ford, Inc. — Local services in Silsbee

5/12/25 EDIT:I will not let this go! You cannot treat customers this way! You have my digits Silsbee Ford. 🤷🏼‍♀️ 8/15/23 EDIT: they did reply to my review finally asking me to reach out so they can make it right why? You should have never let me walk out the dealership unsatisfied. And you have my number. YOU call me to get this fixed. That’s on you Silsbee Ford! I’ll be waiting on your call. 7/24/23 EDIT: According to Ford Corp office, they have had several complaints! 7/21/23 EDIT: they blocked me from facebook because I speak the truth! Trying to hide my review! 🤣 proves my truth!

I brought my car in on Good Friday after my backup camera and heated seats stopped working. I was told by Ed, the former manager now, that my warranty would cover it 100% after I pay my $150 master tech deductible. Cool! He said there was a parts shortage and it may take a few weeks to come in but he would get everything ordered and give me a call once they arrives to get me scheduled. 3 months later. I called 2 weeks ago and spoke to Jordan in parts and said hey, I’ve been waiting months for my parts, have they arrived? He then proceeds to tell me that no they were never ordered and Ed the manager who waited on me is no longer there but he would speak to the new manager David and get right back with me. Which, he did. He said he can order the parts and have them over nighted and to bring my car in the following Wednesday. My husband tried to call the day before to see how long it would take and to make arrangements if it would take more than a few days. (David) never called him back. So I call the next morning (David) and asked if my parts were in fact there. He assured me they were and I told him I would drop my Mustang off at 5:00 after work and they would work on it Thursday and have it done by 5:00 so I could pick it up after work. 30 minutes into my work day today David calls me and ask if they had given me a quote when I brought it in the last time in April. I said yea, $150 because I bought the extended warranty and Ed said everything was covered. He then proceeds to tell me that my extended warranty will not cover these repairs and to at I will have to pay $1,100! Upset, I explained what Ed said and he said, sorry but he doesn’t work here anymore. I then called my husband to call and speak with David to get an explanation as to why we were forced to buy the extended warranty if it didn’t cover a simple fix? He called and left 3 messages for him and still no call from David. But a manager named Gary called my husband and said sorry for what he told you but I’ve only been here since June and you’re gonna have to pay out of pocket to get it fixed. My husband tells him we are not paying for this and we would pick my car up that afternoon. I called and left a message to have the owner of the place Robert to call me. Never did. I had the paper from Ed with the original quote of $150 and that it stated warranty to cover all repairs. Then I called my credit union that financed my car and asked them if they made it mandatory for us to get the extended warranty in order for them to finance us. She said no ma’am, we did not. Car lots tell you that to make more money. So, on my lunch I go to my credit union, and I get a letter from them stating exactly that. So I have the letter, my original quote and still my $40,000 mustang sits unfixed due to their lies, horrendous customer service, lack of empathy, and unethical tactics. We were not in the wrong! I have documents supporting my claims and they still refused to fix it for my original quote!! How can they do this to customers?? How do they get away with this!? So, instead of doing the right thing and honoring the quote, or eating the $1100 cost because it was the right thing to do…they are going to lose customers that could have been settled with an apology and $150 payment. So buyer beware of Silsbee Ford!!!! I will continue to share my experience so others might learn or be spared from any future...

Horrible experience this time. If I could give the review zero stars I would. I've never had a bad experience until this service time. This bad experience started on March 17th when the car was initially dropped off for a/c work and a fuel pump replacement. We was not told how told they could not work on the car due to being backed up on their workload and it might be close to a month before getting to our car. After a week of the car sitting there I called and inquired on it. I was told they're getting to it soon. I then was told this each time I called every inquiry after that every few days providing I could reach the service advisor. It seemed like I was being given the run around with excuses but we had no choice but to keep the car there due to the distance of the other dealership and the car needed the fuel pump. We assumed they was getting to it as we was being told and if not they would tell us ( but that ended up not being the case ). It wasn't till March 24th when they notified my warranty of they was going to work on my car. I put my order in for the fuel pump at that point . The dealership still didn't begin working on my car until April 9th ! ! Please keep in mind my warranty company will not approve a rental car until dealership submits work on car and warranty approves the work. So finally we get into a rental car April 9th and work on the car gets completed on April 13th !. But wait, I dont get a call stating it's complete. I call and inquire because rental car was due back that day. The service advisor let's me know, upon my inquiry about my car status , that the mechanic actually scratched my dash and around my gear shift. ( but my car is ready ) . What?! I told him to send me pics of inside damages. Which he sent. So they replaced the buttons and faceplate of the shaker system. Another week goes by and I've ask them to pay for the rental because this was something that was caused due to their fault. I go to pick car up and now discover my driver seat is not functioning properly. The seat track is broken!. Certainly was working just fine before and upon going on the inside in front of every one the mechanic admitted to it broke with him using it. Yet he fails to tell the service advisor and service advisor did not check the car over before releasing it to us and not see the mechanics fault in breaking our seat. The dealership wanted to take the mechanics side because he's not had any problems before yet he's managed to tear up 3 things on our car while it had been there in over a months time and he also popped off in front of staff and customers to me and our warranty and my husband ( who is also doesn't know). He also made threats to me in front of everyone. The service advisor dismissed this as nothing and when I spoke to the service manager and the general manager the most that was done was a USED seat track assembly and free install , paid rental because they cause the damage and the mechanic still has his job. Upon final pickup of the car, my wheel lock wasn't in the glove compartment. I had to get the service advisor to go find it. It's ridiculous to have to go thru this kind of mess from any business. It was a total of 7 hrs work yet it took over month and half to get my car back! I certainly will NOT EVER be doing business with this dealership again. Even with them replacing the broken items ( which they're obligated to do ) , we as customers should be respected and this should not happen to anyone. No doubt the mechanic doesn't know what he's doing no matter how long he's been there. Edited to add * Since this post the Silsbee Ford "owner" has not liked our honest review that he asked for so he chose to be nasty and very untruthful. That's ok. We have now chosen to file a FORMAL COMPLAINT with FORD CORPORATE since this childish untruthful remarks was made against us as paying customers. We keep up regular maintenance on our vehicles and choose to use Modica Bros regularly. The only reason we chose the dealership that particular time was due to the work that...

Purchased a used vehicle several months ago from Silsbee Ford that didn’t work out well. Agreed upon a price and had funds sent which took one week. In the interim I learned from the salesman Billy Deitz, that the car had only one electronic key fob with no spare. I explained to him that I needed and expected the car to have two because it is literally thousands of dollars for a new one if the original were lost or damaged and cars typically come with two keys. I was then handed off to Mr. David King who is apparently the sales manager. He told me to get a spare key fob and send him the bill and he would take care of it. So far so good.

Made arrangements for the car to be shipped to me out of state which took a couple of weeks. Once I had the car I contacted the local authorized dealer for this vehicle and learned the cost of a spare fob would be a little over $500 ($314 for the fob and $190 to program) and the earliest appointment was two weeks out. Made the appointment and proceeded to look online for a cheaper one which I found on ebay for $247. Purchased it and then contacted several local locksmiths about having it programmed. I wasted considerable time with them as they were not able to program correctly. Ended up having an independent repair shop doing the work at no charge as they were doing other work on the car and it just took them about 15 minutes. At this point I am out of pocket $247 plus 6-8 hours running around .

When I contact Billy the salesman, he tells me to send an invoice but that they are paying just half. I explained that that wasn’t the agreement so once again I am handed off to David the sales manager who confirms that they are indeed just paying for one half and hangs up. When I tried to call back neither Billy nor David would accept my calls as they know I am not pleased with how this has been handled. It is now almost two months since the initial purchase and have not received any payment from SF. It seems they have completely reneged.

If you think you might like dealing with a couple of two bit, sleazy, bumpkins, I could certainly recommend David and Billy. Everything changed with these guys once they were paid. A determination was made that since I was from out of state and would probably never be buying another car from them, and then everything went downhill from there. The car was even put on the transporter and shipped to me with absolutely no gas in it which created a big problem for me when it delivered. This could have been an OK deal but they just had to rip me off for a few hundred bucks. Good luck buying a vehicle from these people. There is a very good chance you...