Ace Hardware — Local services in Silver City

Edited to add: Unfortunately the service has not lived up to the hype. On three different occasions over the last year I have bought and paid for materials that their in-store systems showed were in stock and available only to have to go through the refund process when it was discovered that they, in fact, did not have the items in stock. One item we were told would be ordered and arriving within a week. Four weeks later, we were told that they still had not put the order in. I cannot support a business that says something is in stock, takes money for it, and then does not provide what was paid for, creating more headaches and wasted time for the customers.

Original review: Helpful employees who make the effort to ensure that customers are finding what they need. Some items are hard to find because (according to staff) they are constantly selling out (which may be pandemic related), but overall they provide a good variety of products in a clean, welcoming, and easily accessible store. I have also ordered/paid online for store pickup and staff were very helpful in overcoming a minor hiccup during the...

My very first visit to Ace Hardware in Silver City, NM was the worst. I love looking at tools, home improvement , etc.... but today a employee was noticeably following me from aisle to aisle. My girlfriend got furniture pads but, i was holding it for her while she was testing some lotions. I also had my daughter with me while the employee who older gentlemen kept going to sections I would be. It finally hit me when a female was on the her radio and pretending to be looking at stuff while I passed her went to another aisle and I could hear her say aisle 4. I was like I'm in aisle 4. That's when it me that they thought I was going to steal from them. I dont know what set off any kind of red flags that I was going to shoplift. But I felt...

I go here all the time. Just up the hill is Tractor Supply and this place beats it hands down. You can never walk into this place with out being greeted and asked if you need any help. No, not pestered, simply asked. When you say yes and ask they will take you right to what you are looking for. On the other hand if you say no thanks they will simply leave you alone. Unlike Tractor Supply where you get ignored.

Then there are the people themselves... They are truly really nice and helpful people at this store. I've always been a fan of Ace but I've never found one this friendly or helpful. These people truly are an example of how a business should be run. LOL... And no I have no affiliation with them, other than going in I don't...