M. Ragan True Value Sales & Equipment — Local services in Smith Township

I had taken my mower in September 2022 based on a friend's recommendation. They said they would try and fix it. They said if the repair cost would be high they would call me or call me if they couldn't fix my issue. 5 days later they called and it was fixed. They didn't overcharge me either. I used it once before all of the cool weather hit last Fall and it ran beautifully. I used it this week to mow my lawn the first time this year. It was running rough, like it was a carb issue, but I was able to finish mowing. I took it back in today to have them check it out. I was waited on by an older lady and I asked her if they would take a look at it. She asked if I had brought it with me and I said yes. She said, "Sure!". Then she asked me what brand it was. I told her Poulan. She flipped a switch and rudely said "No!". I told her that they had looked at it last September and fixed my issue and she interrupted me and again rudely said , "No!" " We are behind in our repairs." Then she just walked away from me. I guess Ragan doesn't value the business of an existing customer. If they couldn't fix it this time, I was even willing to consider purchasing a new mower from them based on my previous experience last September. Based on how rudely I was treated by this lady, they lost my business now and in the future! I will be sure to tell my friend who recommended them about my bad experience. I will also be sure to tell all of my friends and acquaintances of my bad experience today and recommend not to...

The folks here were very helpful while choosing a new lawn mower. They even let me take it for a test drive in the parking lot. Prices were significantly cheaper than other lawn equipment stores. Their front counter needs to be addressed. The "Obama hate" and "anti Muslim joke" display are tacky at best. It really shows how narrow minded the owners can be. I came to your establishment for your expertise on lawn equipment not your politics. Now, I know it's your store and you can do what you want, but seriously, have some class and stick to business. Who knows how many people saw this and you lost business because of it... just...

Ragan's Hardware is an excellent place. The people there are courteous, helpful, and experienced in all hardware store areas. They sell and repair nearly everything and they will advise you truthfully and honestly, and they are very fair on their prices. They have always helped me for over 25 years in all areas that a home owner needs....