Update: I will leave my original review below as context, but have updated my opinion to a 5 star review of A and G Homebrew Supplies (Earth's Eagle Brewing) based on the several interactions after my first impression.
I left my original review on google. It was responded to by one of the owners, Gretchen. She was quite professional and seemed concerned about my experience at their shop. We also further conversed via messaging. She was exceedingly polite and seemed to want to fix my issues.
I stopped into the store today and met her and her husband, Alex. Both were actually quite pleasant and helpful. They corrected the issue with my brew kit and then spent quite some time helping educate me about grain brewing, kegerator components, and other home brew topics. They were very polite and did not seem like they were selling or pushing anything; rather, they genuinely seemed to want to help me. I purchased some items incliding some magazines discussing grain brews recipes and grabbed more of their delicious beer. I left with a far, far better impression of this brew shop.
That being said, I normally might have upped my original 2 Star review to a 4 star review based on Gretchen and Alex helping me out. However, the way in wich they helped me out made me far more impressed. These are some good people.
I will go back now, for sure.
Original review:
Dissappointed. Went to the shop on a gift certificate from a friend, hoping to up my home brew game. Had a lot of questions - gentleman at the counter was nice but did not have a lot of answers. I have done home brew kits and have a kegarator, so was looking for help to get to next level. He did not know much about line parts I needed for carbonating. He did not have much advice to go to all grain brewing. Also bought a home brew kit that he packed up with the stores grain but he shorted me on dried malt extract, so couldnt brew. I bought their canned beer there that was fantastic or this would have been a 1 star review. Based on the poor service - for a home brew shop - I wont go back. But I would def drink...
Read moreWhat can't I say about A&G? This place is great. all the grain is in bins and they will weigh out exactly what you need - no buying prepackaged grain and ending up with leftovers They'll crush it for you in no time flat Super yeast assortment Super hop assortment All the weird little all-grain and kegging doohickeys you'll need - and likely some you didn't know you needed. Carboys in every size you can think of Wine making stuff, too Fascinating selection of magazines & books incredibly fair prices on everything. Super friendly, awesome owners! Alex and Gretchen are incredibly knowledgeable and helpful.
Seriously. I live in MA and I go out of my way to...
Read moreThis was my first experience in a LHBS after 2yrs of brewing supplies purchased online. I expected to be laughed at for asking dumb questions but once I got up the nerve to risk looking like an idiot, I found the guy to be extremely knowlegable and helpful. Since I have learned everything I know online, my pronounciations of some terminology was lacking. The employee helped me out with understanding some concepts that had eleuded me and even showed me their brewing setup, which was tremendously helpful and inspiring! The store even does regular all-grain demonstrations! I cant wait to take my next road trip from RI to visit them again. Great experience/highly...
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