Subway — Restaurant in Somersworth

The manager of this location desperately needs to be retrained in customer service. I can not recall a time that I have gone in where she has so much as said hello to me. Whether I am the only customer or there is a line, she treats everyone as though she has more important things to do than take your order. Today when I went in, she was behind the deli, with it open, no line and as usual, avoided eye contact and didn't acknowledge that I had walked in. I opened my subway app so I could load the QR code and waited. After a few minutes she finally said "are you ready now?" with a snarky attitude. I told her Ive been ready and was waiting on her, to which she replied "you were playing on your phone so i thought id give you a few minutes" I again told her that I did not need a minute and began to order. She did not look at or say another word to me. Normally I would not write a negative review, as I understand everyone has bad days but unfortunately, I haven't had a different experience with this woman and according to her co-workers, who have expressed their frustrations towards her in other instances,...

Management is not enabling success. This restaurant accepts online orders, but they don’t seem to have enough staff to deal with rushes. If you go here during lunch, the women behind the counter are working SO hard, but the line barely moves. They’re so busy with online orders that they can’t get through the line with reasonable speed. If management can’t hire someone to help with lunch/dinner rush, I don’t see this changing.

Last time I was there, I just walked out with no sandwich after 20 minutes of waiting in line.

When you can actually get the food, it’s fine. Typical Subway. In other words, there are tastier sandwiches and healthier sandwiches elsewhere, but it’s convenient. That’s why the slow service is such a problem - if I have to wait 20 minutes, I can just go get any number of...

Great service if you can actually get a server. I’m normally not all that bothered by things like this as I work in customer service. However, it is not the first time I have gone to this specific establishment and had no one acknowledge that there was a customer in the building. No employee to be found. On one particular occasion I waited 20 mins in the lobby to grab lunch and had to leave because no one approached the counter. Today I had a similar experience. But this time I called the store while STANDING in the lobby to hopefully get service. That was...