Lumber Liquidators — Local services in South Bend

The BEST customer service!!!!!!

Let me tell you how this store rolls so you don't have to waste time shopping around for great service. I purchased water proof, wood look, plank vinyl flooring from Lumber Liquidators around the time Covid was hitting and whole states were shutting down. The store went out of their way to make sure I recieved my order during all that Covid madness. Huge relief at the time as I was in the middle of a remodel. The flooring was awesome quality and I've recieved a ton of compliments on it over the years. It still looks new and has held up great.

Fast forward five years and I'm doing a small renovation and needed another box. I went to the store with a sample of my flooring only to find out it was discontinued. Not shocking considering the time lapse. The employee helping me, Matt, took it upon himself to see if any boxes of this discontinued flooring still existed. He found the manufacturer and name of the product and then search all of the Lumber Liquidator stores to see if anyone had some. Low and behold, it took a day but he located a box IN ANOTHER STATE. Matt arranged for the flooring to be Fedex'd straight to my home.

This was absolutely above and beyond and it saved me countless hours of aggravation. We all know that not many businesses will go out of their way to provide this level of service...especially five years after a sale. I would recomemd this place to my family and friends in a heart beat.

This store SERVES!!!!!! Thank you Lumber Liquidators and a special thank...

After frustrating experiences with both Lowes and Home Depot (lack of customer service, no return phone calls, etc.) our experience with LL Flooring was a complete 180. Within two weeks they made initial contact, had someone come out to do measurements, had us pick up our materials and had them installed. I would not hesitate to use them again or recommend them to anyone who is looking to have flooring work done in a timely fashion with great...

Rude, asked about a certain type floor and his response was " over there". He did not want to assist us. We had to literally ask him to come over to where we were while two of them sat behind the counter. And when we asked to take samples home he said no due to covid. Oh, he did come up with one sample piece about 4x5". We went to Cloud Brothers and they were excellent and let us bring home 4...