Ashley Store — Local services in South Brunswick

In November We bought white marble top dining table set and on the delivery day it came out having yellow scratches on it whicg looks like low quality of marble or may be it is not a marble so I told to the delivery guy that I want to refuse the delivery but he is like call to the customer service first and they left so then guest services tried to replace it with brand new similar dining table three times and all the time it came out with scratches and yellow marks so I had to refuse the delivery. Reselection and refund were not the option until this point and Then finally after 3 failed attempts they approved the reselection and we went to the same store and than store manager Mike Peterson approached to us while we were checking dining table options and then I described him my situation about defective and average quality of dining tables and chairs such as marks of vessels/glass/cups on the table even after using table cloth and hot plates then he started responding so negatively saying different things like “why you will put glass of water on dining table?” Than I said it is a dining table where people put their food plates to eat and drink and you’re telling me to not put glass of water on that table??? Seriously? I felt like discrimination at this point or he might be intoxicated not sure what was wrong with him as he was talking so meaningless and was so rude. Now it’s been only 2 months and the staplers or whatever material they have used to apply the fabric on the chairs is coming out and I got hurt by that material while trying to pull one of the chair.

Second Incident- Then he walked down to the customer service/payment desk area where all computers are there, he opened my order and checked all the pictures of defective dining table and he is like I cannot see that yellow mark with my real eyes and said if he was in charge he should have not allowed to even exchange that table. I was like so surprised that he was talking like that with us and than he is like you only bought dining table from us , I said yes than he is like you complained about the sofa , I said I never mentioned sofa as I bought sofa from Bob’s furniture than the lady (cashier or store clerk) behind him laughed at us , I don’t know why but I felt so humiliating and insulted while having this conversation. I think her name is Jeanine. All the time I was smiling and giving my reasons being a customer and he was so rude since the first word he spoke to me. I don’t know why? At one point I thought this person has some mental issues or what as he was talking so baseless. I will never recommend to buy the furniture from this store or I would say just don’t buy it from Ashley if you have second choice then. For us we found white marble table top dining table only at this store out of 20+ different stores we checked in New Jersey. I’m still waiting for any resolution on this issue. And it’s been now more than 2 months dealing with it....

I will start off by saying , this was the first but last time i will purchase furniture from this store. I decided to give Ashley furniture North Brunswick a shot because of all the nice furniture they offer. Back in November 2020 I placed an order close to $20k financed for a year, we we’re moving out of state in December and agreed to pick up the furniture in the Philadelphia warehouse since they could not deliver it to upstate NY and delivery will cost me $1200 at my old address in Jersey. I was warned it was going to be 2 to 3 months before I get my furniture because of the pandemic. Three months went by so I started calling since nobody had call me but they would give me a different dates, finally gave me a date 3/15/2021 called that same day they were still waiting for three items but were scheduled to arrive 4 days later 3/19; called on that same day I was told the same thing but everything was going to be there on 3/24. At this point I’m ready to cancel my order it’s been too long and I wasn’t getting it for free so I told the receptionist I wanted to cancel my order. I left a message for sales rep who called me right away saying he heard I wanted to cancel so I explained the situation and he tells me my order was scanned in the warehouse the night before and was ready to be picked up, I said ok I’ll pick it up. My work schedule is Tuesday - Saturday and so is the warehouse. So I scheduled that Saturday off, woke up really early, rented a U-Haul, drove 2 1/2 hrs each way to get to the warehouse just to find out as per credit card policy they could not release my furniture cause it was over $2000 which I respect but nobody explained this to me and made me waste a day of work, $400 on a U-Haul plus tolls and gas money. Contacted my sales rep who apparently didn’t know about this policy . The manager wanted to take $750 and basically wait another week to deliver the furniture which by the way I was getting charged $1,200 reason why I rented a U-Haul to save $900. I was so furious I didn’t care about the money at this point I wanted my furniture delivered or released that same day but they failed to do so. What a way to have a consumer buy in to your product again. I think its crazy how Ashley furniture is suppose to be so highly prestigious but yet they lack in customer services and in communication with customers. All Ashley furniture North Brunswick cares about is having people sign that contract and nothing else, not even a decent email trying to apologize or to make up for the info that a customer very much deserved and didn’t receive. Will be contacting the bbb and letting them know my experience with Ashley furniture store...

Ashley furniture in South Brunswick!!

I just wanted to take a moment to share my exceptional experience working with Kay. From the moment I arrived, Kay provided an outstanding level of professionalism, knowledge, and care that truly made the entire mattress buying process smooth, enjoyable, and stress-free. It’s not often you come across someone who takes such pride in their work and genuinely puts the customer’s needs first, but that’s exactly what Kay did from start to finish.

I walked in looking for a mattress that could specifically help with my ongoing lower back pain, and Kay immediately took the time to listen carefully to my concerns. He asked thoughtful questions to better understand what I was struggling with, what my sleep habits were like, and what level of support I needed. He then used that information to guide me through several options, carefully explaining the differences between each one in clear, helpful detail, without ever making me feel rushed or pressured.

Thanks to his expertise, I ultimately decided on the Nectar Premier Memory Foam King Mattress, and I couldn’t be happier with the choice. This mattress has been a complete game-changer for my back pain. The comfort and support it provides are unmatched, offering the perfect balance of firmness and softness to keep my spine aligned and relieve pressure points throughout the night.

Kay also recommended pairing the mattress with the Better than a Boxspring King Foundation, which has proven to be an excellent decision. The foundation is extremely sturdy, built with a solid all-metal frame that adds durability and stability to the entire setup. On top of that, I also purchased the ULTRA Restore & Calm Protectors to help maintain the mattress’s longevity and ensure a clean, healthy sleeping environment.

It’s rare to find someone as patient, informative, and genuinely caring as Kay. He went above and beyond to make sure I was completely comfortable with my purchase, taking extra time to answer every question I had and making sure I left feeling confident and satisfied. It’s clear he takes a lot of pride in helping people, and his customer service reflects that in every way.

If you are dealing with lower back pain or any kind of back discomfort, I highly recommend stopping by and speaking with Kay. He is truly an expert in helping customers find the right mattress tailored to their specific needs. I couldn’t be more grateful for his assistance and for the quality products he helped me select. I’m already noticing a difference in how I feel after just a few nights of sleep on this setup, and I owe a huge thank you to Kay as well the staff for...