I went to the SouthHampton NJ store to buy a trailer that was listed online as being in stock. When I got there the trailer in stock was damaged because a purchaser left the lot and the tire fell off. The closest store that had the 5.5x10 trailer was an hour away, but not far from my home. They tried to help be purchase online which was not an option (to hold my item). Very nice and helpful. I drove to the other store in Hillsboro NJ and they had 2 trailers, one w the hitch lever bent. I bought the good trailer by using the Affirm app. Employees never saw this way to purchase but helped me successfully to purchase in store w the app (it wasn't easy and it's Black Friday so......). They were stressed, kind, patient and very very helpful. I couldn't leave the trailer for any period of time to save it as a Xmas gift (you could make money letting people get it later btw) so I brought my husband to the store later in the day to surprise him. It was like going back to the store to meet friends for the reveal. Even though I had many issues, more related to the processes of the franchise) I had a wonderful (but stressful) experience and would definitely go back to...
Read moreI've been coming to this store for years and today was by far the worst experience I've ever had here. To begin with there was one ignorant store associate, don't know her name, but she was an older Caucasian female with a bit of a stocky build who walked by me twice as I was looking for an item which wasn't on the shelf. As I looked at her to ask for assistance the "look" that I received from her simply exuded "don't bother". To finish as I was in line to check out it turns out that this same person was at the register for which I was next in line to be attended. As the woman in front of me finished and I moved forward, this "person" decided to close the register and simply walked away without so much as a word. I was livid at her actions but kept my composure. I hate to go in this direction, but it couldn't be taken in any other way considering her actions and the fact that I was at the time the only "Hispanic" in this small store. I will now take my business to "AGWAY" down the road in Columbus and will advise my friends and family to...
Read moreMy husband and I bought a 6 acre farm and we have a large chicken coop. I went to tractor supply inquiring about what they recommended for chicken feed, bedding, etc. I was told by an employee, in a judgmental manner, “chickens smell really really bad and you have to give them food and water every day”. I have a BS in animal science I was shocked by the lack of professionalism and offended that this employee treated me like I was incompetent. I thought asking tractor supply employees who own chickens and sell chicken products would be the best advice but I was mistaken. There was another employee, George, who tried to help as I was leaving and he was very kind. He is the only reason I’m giving more than 1 star. ...
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