Ranch Hand's Feed Depot — Local services in Spring Hill

The customer service is here is repugnant. The women that work here are distasteful, offensive and overall off putting. This store is one of the very few that ended up being a complete disappointment. After coming here weekly for a whole year and a half, not one time did anyone show me any respect or appreciation for my business. I couldn’t even get a smile, hello, welcome in or even a thank you. I’d walk in, the staff would see me, recognize me and just eyeball me as I walk past them. How very odd is that! That is outrageously poor quality service! I don’t expect superior service from any place but when someone is in so often and no one wants to acknowledge them as a frequent customer, I have to question if they even have company meetings and if so, is customer service even a topic? Ever? I have to assume the people that work here make very little income. Maybe the business is failing overall. Or possibly, everyone that works here was born and raised in Brooksville and has no concept of what it means to welcoming, approachable, friendly or have any motivation to do better. Either way, I now get my feed from Stampede. They are very friendly and knowledgeable. Haven’t had to come back to this flawed reseller for 6 months now! I’d offer that they could be better however that’s likely...

A bunch of young ladies who work there have absolutely no personalities, no concept of customer service, common sense or common courtesy, nobody taught them to say thank you after you spend hundreds of dollars in their store. When I asked this young lady today about when they would be getting the parrot food in, her response was, " I donno, if it's not on the shelf we don't got it". (Superior Grammar) An older woman who I assume is the manager has been promising me for the better part of 2 months that my particular brand of parrot food is coming next week, next week, next week and next week and it never shows up. I give them my phone number to have them call me when it does show up or if they can't get it they don't even call! They are not even able to keep my dog food in stock I have four Great Danes and I buy 5 bags worth of dog food and bird food in this place a month and I'm lucky to see one or maybe two bags of dog food on the shelf most times there's nothing but yet CT farm seems to have it all the time. Customer service and common courtesy is surly dead in this country and you're looking at the leader of the pack in Ranch Hand feed. Ranch Hand owner, say goodbye to $4-500.00 a month in sales, I'll pay the extra to go where my business is appreciated and where they...

This place is not only over priced (corn is $2.50 more per 50lb bag and all purpose feed cost $3 more per 50lb bag than Wagon Wheel Feed ), they often close their gates much earlier than scheduled and on MANY occasions, they are out of stock on feed or farm supplies we need.

One instance involved Gene, the owner who told us over the phone he had a specific product we very much needed in stock, so we drove out 15 miles to the store only to find out he had a "comparable" product, not the actual item we needed to save our calf's life. We were blessed to find the stuff elsewhere, no thanks to Gene.

Another faux pas that wasted our time and money involved cattle fence. We called ahead and inquired about their price & inventory on fence rolls, drove in and paid for several 100ft rolls, but when they checked their shed, they were all out so we got a refund but no fence... Once again, a complete waste of time and gas money. We ended up having to drive to Webster to get the fence we needed.

Lastly, the hay we picked up today had tree branches 1 1/2 inch thick mixed in with the dried up hay!

Fact is, the only reason why we shop here is because they're open Sundays... To him who has an ear,...