SoMo Farm & Ranch Supply — Local services in Springfield

They lost 2 1/2 years of my loyalty and business over a simple issue which could have been resolved in a respectful way. Instead, the biggest fella working there walked up behind me and started accosting me. It started when I called because I believed there was a misunderstanding which resulted in me purchasing the wrong item. I meant to purchase bedding shavings and got pellets, which were loaded in the truck at the dock. Since I didn’t notice until later that night, I called them the next day. They said they wouldn’t do any kind of exchange, regardless of paying any difference. I could tell the guy who was acting as a go between for the manager was the new guy who checked me out at the register. I didn’t want to seem argumentative by trying to clarify the situation to see if they felt differently about the exchange, so I decided to go to the store the next day and address the issue in person. When I got there, I went to the guy who greeted me from the register and said; “I have a disagreement I would like to talk to someone about”. He asked me what it was about (the first step in determining who to refer me to), so I started explaining everything. Soon after I started to explain how I would like to clarify the situation to see if they would change their mind (I would have understood if their answer was still no), I was interrupted by a forceful voice saying; “We told you over the phone yesterday, we weren’t doing an exchange.” As I tried to explain my intentions, I was interrupted with accusations of trying to go behind management’s back by going to a new employee and attempting to get him to do something he shouldn’t. The first words I said in the store were; “I have a disagreement I would like to talk to someone about”. That’s not surreptitious in any way. I was only allowed to speak for myself when I spoke over him and told him, he isn’t giving me a chance to defend myself and he keeps interrupting me. After I was allowed a few brief words, he continued accosting me, so I tried to tell him I felt he was being aggressive and rude and it wasn’t necessary. I should mention, I never raised my voice or used profanity, nor was I aggressive in any way. He wouldn’t calm down, so I simply said; “You have lost my business” and I turned and walked away. I never had a problem and some of us had several laughs and conversations together in the 2 1/2 years I’ve been buying my feed and supplies there. I would have accepted a no if they still felt the same way after a polite conversation and clarification of the situation. That’s why I didn’t bring the pellets inside. I’m just not sure why they felt it necessary to handle the situation so aggressively. There was no apology or change in attitude when I addressed it either. I also can’t understand why they felt it necessary to send their biggest guy to intimidate a small fella who usually walks with a cane and needs assistance with heavy items. I don’t always need my cane, but I usually need it on the days I go in there, so it’s quite obvious I’m not going to be aggressive. I’m really disappointed it came to this. I don’t want to go elsewhere, but I treat everyone with dignity and respect, and I insist on being treated the same way (something I wasn’t afforded during my last...

I have been a SOMO customer for years now and always been very happy. This morning just made me wanna never give them my business again. 😞 They've been advertising since February 21st (the post has been deleted since this encounter) that they would have ducks TODAY 3/12. I was up there at 7:45 to wait for them open. Like 5-10 other people showed up as well. We all go in and there's no birds. I asked the only employee I saw, do you not have your ducks out yet? He said, yea uhhh they ship tomorrow... I said, what?? You've been advertising today. He said, no... tomorrow maybe... Kinda heartbroken and mad, I left. While driving back home I called them. I said, I know you don't normally hold birds but is there any way you'd make an exception since it was your store that made the mistake... He kinda went off on me! 😡 I match energy so this is where the conversation went from 1-100. I loudly told him that the store advertised TODAY. I was incredibly disappointed and very inconvenienced. He aggressively said, "I'M THE ONE WHO POSTED IT AND I'LL NEVER DO IT AGAIN CUZ I WON'T BE HELD ACCOUNTABLE! I don't even know if we're getting anything at all, ducks or chickens!" There was a lot more to the conversation but the gist of it is, the store was in the wrong and I was treated like absolute trash when I tried to find a solution. I will not deny that I did raise my voice multiple times in the conversation but only after he came at me with anger. I'm genuinely shocked by how this morning went because I have never had nothing but good experiences there. They're always so nice and helpful. The employees always seem so happy to be there. It's the only place I go for farm supplies and feed. Not anymore. And I'm pretty...

This store is ok as far as products at a fair price but, I hate going here simply because the staff has to be the rudest people I have ever met in my life. I have been in about 6 times since we moved to the area a year ago. Not ONCE have I ever been greeted upon entering the store. I have been stared up and down, glanced at, and all around ignored but not once have I received even an attempt at a greeting. Every time I have gone to check out I have had to interrupt a conversation between the cashiers. Then I am not treated as a valued customer but as an inconvenience that was some kind of kill joy at a party. Then today as I was checking out was the last straw. Again I was not greeted and had to interrupt a conversation between three cashiers, which I don’t understand because I’ve never seen them busy enough to justify more than one cashier... anyway my entire interaction today with the staff I was simply asked if that was all I was buying and once the transaction was finished I was told “you’re all set”. Not a have a nice day, thanks for coming in, come back soon, or even how you doing. I can honestly say I will never go back. If I were the owner of this facility I would fire everyone and start over. Clearly there is a problem here that is bigger than one or two people. I will drive all the way across town to a competitor that is polite before I give somo...