Riverside Resale Furniture — Local services in Springville Township

Excellent price on a desk ($125) and love seat ($200), however I paid an extra $75 for shipping after specifically checking with the owner to verify that they could get the desk and love seat down my stairs and into my basement, as I am unable to do it myself. I also paid an additional $60 disposal fee to remove a corner couch in the same basement. Both of these prices seemed appropriate. Delivery was delayed about a week due to some family medical issues which Terry communicated to me, which was totally fine. Family first 100%... I would expect nothing less from a family owned business.

...but then the day after the furniture was delivered the owner calls my wife rather than me, and says they will not risk moving the furniture to my basement, citing that I gave them the impression it was a walkout. I was right next to his daughter while she confirmed this with him on speaker phone, I communicated the necessity to carry the furniture down the stairs as being my main motivation to pay for delivery, and wrote it on the delivery form just to be sure they remembered, so this is a blatant untruth that has left a bad taste in my mouth, and he didn't even have the courage to tell me directly, but had to get my wife's phone number from the delivery driver.

Then I get home to discover the end cap of the $187 slant bench that I use daily in my basement was knocked off and missing, which renders the bench unusable as it slides and teeters unsafely without the end cap to grip the floor. It's a small thing, but adds additional insult to the injury when my personal property is not respected.

The prices I paid was fair, but he absolutely did not deliver what I was told I was paying for. I may purchase from Riverside again, but I will hire my own movers who I can expect to be reliable. I'm not sure though, it's hard to think of doing business with someone again once...

I spend $435 on a new full sized mattress, it was nice when I tested it out and then I went in to get a new one because it was very squeaky and sank in the middle so they charged me another $275 to replace just the mattress. When I went into their store a very nice girl help me out to get a new one, because I was having the same exact issue. But it took months to get a hold of them again after leaving a few voice mails no one ever got back to me. Then I finally got a hold of the owners son I asked for a replacement, because I have a 10 year warranty. He was EXTREMELY rude and hung up on me. It was the worst customer service I have ever had, I am also one to never complain, but I thought I would warn people about my mattress experience and would 100% not recommend, they will...

We were in there just the other day, i.am not kidding when I say this the entire ceiling is falling down and you can see the insulation falling thru and 1 person in there working n a piece of furniture with a buddy heater going, we talked to him and said this place needs to be torn down. He stated one person supposedly is to be repairing it but hadn't seen him since the owner needs to pull out and find another building it's a trie health Hazzard and surprised the health dept wasn't calked they would shut them down in a heart beat . We were so shocked at what we saw and it's not safe at all . For the beautiful furniture they do have their it's a shame to have a roof do...