Ashley Store — Local services in St. James

Recently bought a very expensive bedroom suit from the St. Louis store. When it arrived they didn’t have all the ‘bolts’ to put it together right so half of my bed is still sitting in the floor. The salesman raved about how everything was solid wood construction. When the base didn’t fit like it was supposed to I started modifying the bed so that we could use it, and realized that part of it atleast was pressed cardboard. The delivery drivers/installers that showed up with our adjustable base just sat it on the bed and took off out the door without saying anything leaving it not finished and then forged my wife’s signature to say we were satisfied. Every time I try to call the store they say it’s not their problem call customer service. Everytime I call customer service I get routed to the Phillipines to get told in broken English that ‘all sales are final. Sorry it’s on your property, it’s...

we were deeply disappointed with the customer service meted out to us during our shopping experience. We were working with someone on buying a sofaset and a recliner and were promised that we will get delivery in the first or second week of December. However, when we didn't get the call for the delivery, we started to find out and realized that the set was backordered and we are not getting it before the end of January or February. During shopping we specifically mentioned that our time frame has to be mid-December and we choose that sofa set because we were promised that it will be delivered to us that time frame. Had to go ahead and cancel the order. I am not going to shop at this...

My fiancé and I are in the process of moving into our new house. We are from the St. Louis and had looked at a variety of different stores in the St. Louis metro area and everything was either unavailable or not available for delivery until May / June. We went to this store location at the recommendation of family. Pat Pence (one of the Sales Professionals) was absolutely fantastic. He worked with us to find pieces we were looking for and we never felt pressured into buying anything. We ended up being able to find a bedroom set, sectional, and a coffee table / end tables in our budget. Absolute the best furniture buying experience we’ve ever had. If you need furniture come here and...