Dinah E. Gore Sports & Aquatics Complex — Local services in St. James

I am incredibly disappointed and frustrated by how we were treated at this facility. I reserved the pool for my daughter’s birthday party on February 25th. I reserved it weeks in advance and had a ton of communication about the party, what was allowed, and what to expect. I signed a paper with them and no where on the paper did it say they had the right to take away almost half of the pool from the party if members showed up. About 30-40 minutes after the kids were in the pool the lifeguards then roped off almost half the pool for members. I asked if the ropes could be taken down and stated that I didn’t mind sharing the pool, but they said no they could take it away and there was nothing I could do about it. All the kids were upset. The parents were upset. I was treated so rudely. Apparently the $150 I spent to have the party there didn’t matter as much as the members who showed up and wanted to take away almost half of the pool (the entire 4 ft section) instead of waiting 30 minutes for the party to end. The front desk associate was no help and was very rude to me as was the lifeguard. I would not recommend having your child’s birthday party here unless you want to be treated like your event and money...

Most of the staff here is kind but me and my friend have had some trouble with a blonde petite middle aged trainer that works here. From the first day we came here in September it felt like she was bullying us and correcting our every move. Not in a helpful way but in a condescending mean way. Fast forward to a couple months later we have had nothing but problems with her. The upstairs is often reserved for training. Even when it is not she makes you feel very unwelcome if you’re upstairs when she is. She acts like she owns the place and acts like you are in her way. Often times she will stare at you and it seems like she’s trying to make you leave. Today no training was being held but she was waiting on ONE lady to meet her upstairs. Me and my friend move to what we thought was out of her way to the very edge and she then looked at us meanly and said “this whole area is my space”. I don’t usually write reviews or complain about people being rude but at this point it has continued over and over again. There is another blonde taller trainer who is kind, friendly, and shares the upstairs with everyone even when training. It appears that this other lady is on a power trip and thinks she’s the head...

Great place for the price. We pay around $47 for a month and get access to a pool for my wife and small children.

The front staff is usually nice and on time in the morning. I've only had a problem a hand full of times over the years. The pool is clean and lifeguard staff are friendly and always there. They provide swimming classes for all ages for an extra cost.

The gym is nice with a small track around it upstairs with an elevator and stairs for access.

The fitness center area (treadmill and weights) is decent and has what you need. There is never any grunting and usually quiet other than the televisions and people talking.

The only draw back are the days/hours they are open, which should be expected for a community college fitness center. And access to the building when games are in progress, which also should be expected.

Overall my family loves it for the past 6 years, and we will...