h.o.b. — Local services in St. Martins

So I like HOB. But I'll never for get when they first opened they sold me a bogus phone that was completely unusable. And it was a premium item. I was told I could return with any problem. That same day just a few hours after I purchased it. I called spoke to the owner or daughter of the ones who used to own it. She told me that I was SOL. I had to eat to eat the cost. $110. . /// to HOB owner who responded to this review. 1. The phone was not factory sealed. And 2. i called and went down. Both times I was told there was nothing that could be done. This was after the young lady at the register told me if it didnt work i could return it. I never received a refund or an offer. I was told and i quote " im sorry that the phone doesn't work its not our intention to sell non working things. I would never like to tell a customer sorry you have to eat the cost but.... We are unable to refund your purchase." That is word for word give or take a few words what was said to by the owner/ daughter of owner till unclear. Every business has to take the good with the bad. Own up to it. Dont pass some fake propaganda info to avoid negative feedback. Now ill be more then glad to work with you to resolve this and guarentee a revised review about how w business stepped up and fix something....

I visited House of Bargains (H.O.B) today and picked up a sealed box of bubble guns. The bins are plastered with signs warning customers not to open the boxes. Trusting the store, I followed the rules and purchased the box without opening it. Big mistake.

Immediately after buying it, I went to the front counter to open it and check the contents—literally within a minute of purchase and still in the store. What I found was appalling: two broken bubble guns, dirt falling out of them, and battery compartments that were completely destroyed. It was clearly junk someone had returned or dumped.

I brought it straight back to the cashier, expecting a refund. Instead, I was told flatly: “No returns for damaged items.” I hadn’t even walked out the door! How can you sell broken merchandise and then hide behind a no-returns policy?

This is an outrageous and dishonest business practice. They are essentially daring customers to trust sealed boxes, knowing full well they can unload damaged goods with zero accountability.

My advice to anyone shopping here: DO NOT trust the signs. Open the box. Inspect the item. Because once you pay—even if it’s seconds later—you’re...

We used to go here every week, not for about the last 2 months though. Some of the staff is decent and some of them are rather moody, kinda hit and miss as far as that goes, and the premium priced items are wayyy over priced some of them anyway, probably why they have not gotten rid of alot of premium items , we all know its an Amazon bin store and the kinda of rates loads go for versus the asking prices on somethings is silly. I mean I can't knock them for trying to get big bucks on some stuff but when people see those prices from a place claiming to be a discount store its like a smack in the face and NO BoDY likes a smack in the face so I would say the rule is the same for places they shop. We still go every few weeks but for the most part we don't shop there much anymore. We miss the bag sale days also. Its funny how businesses have great deals when they first open but then those deals you grow to love change...