Unique Performance Diesel & Repair — Local services in Sturgis

This company scammed me 20% of an almost $2,000 order for a "restocking fee" when the item was NATIONALLY BACKORDERED. They never shipped the part, didn't even have the part in their warehouse and I still had to BEG them for a refund check (since they "forgot to send it"), only to receive it and have 20% taken out of it. Their policies do not align with this specific situation, even though they claim they do. Online they state, "Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too." (THERE WAS NOTHING TO RECEIVE OR INSPECT BACK FROM ME SINCE THEY NEVER SHIPPED THE PARTS) and their invoice states "Returns are only accepted within 30 days of invoice date & subject to 20% restocking fee, less shipping fee," when I canceled within 20 days & NOTHING WAS SHIPPED TO CHARGE ANY SORT OF SHIPPING FEES. Levi (the owner) refuses to call me back & come to an agreement (although he was reallllly easy to get in contact with when he wanted my sale), he has has foreman, Joel do all the work for him, & they both refuse to SIMPLY refund the 20%. I lost the sale on the job due to them not shipping when they stated they would be sending a tracking number in time- so I lost extra money on this job DUE TO THIS SHOP. Please tell me where in your policy are you legally allowed to charge 20% on an item YOU didn't even have at YOUR shop? DO NOT BUY FROM THIS COMPANY! THEY...

Honestly these guys were a life saver, the husband and I are (and still thankfully on) a rather long road trip; Salt Lake City area to Louisville Kentucky. We were planning on spending a day or two in South Dakota but ended staying Saturday thru Wednesday due to a massive fuel leak that took us completely by surprise. The engine in our truck is bit unique (no pun intended) and finding a shop that had the experience to do so is not an easy feat, that’s where these guys came in! After doing some research we happened upon their website and were able to get us in same day! They understood we were on a schedule, on a budget and far from home and went out of their way to help us and get us back on track for our trip. If you have a 12 valve Cummins engine and find yourself broke down in or around Sturgis, do yourselves a favor and give these guys a call! The shop is super clean and Levi and Dave were super friendly and knowledgeable. You guys are amazing and saved our trip, I don’t think we will ever be able to thank you both enough for the time and hard work spent getting us back on the...

No one in the state of Colorado would give me the time of day to figure out the fueling issue i was having with my truck, i called and scheduled a time had my truck delivered to them and was instantly getting a phone call saying they receive the truck, then it continued, i have always had to pull teeth to receive an update from a shop and i was getting 1-2 phone calls a day with updates and information about it, picture and video updates and anything i requested i received. Levi and Starbuck both were helping me understand what was going on and taking the time to let me know what was good what was bad and what steps we needed to take to correct the truck. I have nothing but good things to say about unique and will be making the 10hr round trip anytime that my truck needs a shops attention. Thank you the unique team for getting everything...