Mack's Prairie Wings — Local services in Stuttgart

Their customer service and the willingness to “stand behind” their offerings should receive a -5 stars. Talk about a colossal game of The Run-Around. I (along with a friend) had ordered many hundreds of dollars’ worth of duck decoys… all to be delivered to my house. When the packages arrived 3 out of 12 boxes were horribly damaged and the contents were damaged. My wife and I received packages daily from Amazon, EBay, and other vendors…out of hundreds of yearly delivered packages a very small few are damaged. No big deal….Usually it’s a quick easy phone call to the vendor’s customer service number and the damaged item is replaced…no hassles no issues….EXCEPT with Mack’s PW. What a nightmare. The day after the decoys delivered I called into MPW and talked to Alexis. While very nice she told me that I had to personally call UPS and file my own claim with UPS. When I questioned her about it….she insisted “that’s the way it works here.” So I mentioned that that’s not the way it is for ANY OTHER vendor….and she finally said that she would file a claim with UPS and that I needed to file my own claim with UPS too and then she asked me to additionally email her photos of the damaged packages. I did email her the photos of the damaged packages and damaged decoys. And promptly NEVER heard anything back from her ever again. I sent Alexis a follow up email two weeks later…..and nothing as a reply from her. OK…so maybe she’s not good with email…..So the first time I called and talked to a nice young man and he said Alexis was in and he’d transfer me….He then asked for my name…no problem and quite customary I told him my name…He then told me that Alexis wanted me to know “she was working on it, would call me back with an update.” Weeeellll now months later and I still haven’t heard back from her.In the mean time…UPS called me since I had personally submitted a claim and I went over the damage with them. I later called back and, since Alexis was of zero value, I politely requested to talk with someone else who might actually help. I was then transferred to Raven…who again was polite but of no help as she said MPW had requested (via email) tracking numbers (keep in mind…MPW was the shipper who made the shipping labels to begin with) but I was never truly emailed. Nevertheless Raven gave me her email, requested I email her, more photos and the tracking labels. Check, done, completed. And then nothing. A week or more later I called back (and emailed) to see about a status and was told that UPS has “been trying to reach me” about the damaged packages….you mean the same UPS whom I talked to weeks ago? And the same UPS that now said “they have all they need?” ok…Well I called UPS and they told me that they cannot tell me anything about of the filed claims….they said “UPS is only allowed to talk to the vendor who shipped the package.” As I originally thought that was normal of UPS but definitely the opposite of what Alexis had explained to me early on. So here we are…. currently in the middle of waterfowl season… and I still have not had the damaged decoys replaced. But GOOD NEWS I did just get an email from Raven stating that UPS is being a “pain” and “she’s going to have UPS pick up the damaged decoys.” Which would explain why I’ve had a few UPS notification post-its on my door once I returned home from work this past week. So MPW’s solution is to not stand behind their service and pick up the decoys instead of replacing them leaving me without the decoys I had needed for the season anyway. Seems kind of silly for MPW to continue such terrible customer support since once UPS completes the claim…UPS will be reimbursing MPW anyway….so MPW will not be out any money/revenue anyway. This surely does not seem like a vendor I could tell you that you should have any amount of faith in. I’d probably steer clear of MPW might try Rogers or any other vendor.Plus if you do order items from MPW….I’d suggest you do it many many months before you actually need the item…. just in case you too get the epic run-around before your order is if...

I rated this a 1 due to the fact I I've been dealing with a Banded Axe Blind issue since September. It is now November 11th and just now came up with their resolution. I will say that I did order the wrong size blind and tried to return it. I called customer service several times and they told me that it would be cheaper to send it back by paying them $50 for their return shipping label. All I had to do was send back the packing slip with the information on it. I did and waited almost a month.(I'd have to go back into my emails, which I have all response from both sides.) After sending my debit card number on the packing slip and not hearing from Macks I called. They said that they never received it. Funny story now that my card number is just floating around their office. So they sent me a packing slip and was gonna charge me the $50 for the return label and $50 for the correct blind. Well here's where the other issue is. I was told that the blind was on back order and wpuld be in the following week and would be charged when the blind was shipped. Well after I called today (3 weeks later) because I had a deposit in my account from Macks. I was told that they were very sorry that I've wasted so much time and they were not going to receive any more of those blinds. So now that it's 10 days to waterfowl season I'm screwed over. I was shorted the $50 shipping label and 3 and a half months of bull crap. I also purchased the "skins" that covered the blind ($199) that I can't return because they were opened. Macks resolution was that they were sorry and would offer me a blind that I never wanted to begin with and that was $250 more and my skins wouldn't fit. That they would give me free shipping (which they offer online for free anyways). I feel completely let down and they don't truly appreciate or care about their customers. So all in all I'm out $250 dollars and 3.5 months of headaches. If something more don't happen I'll never use Macks again....

Macks Prairie Wings is by far the Best Hunting Store in my opinion. We grew up in the area and I remember them being on Michigan with Rich n Tone being right beside them. Man have they grown! For good reason too, they are truly the best their is..

They have huge selections of duck decoys, duck calls ( RNT is my favorite ), waders, hunting clothing, shells, guns, home decor, little ones toys and clothing, women's hunting clothing, boats, blinds and even regular clothing for women. Macks is truly a one stop shop...

The employees here are always very courteous and very eager to help in anyway possible as well. The store is always very clean and isles are always clear of clutter.

They also offer the Macks catalog you can purchase items with or even use the Internet site they have to make your purchases. By far it's always better to go in though due to how cool it is inside in my opinion. Since we moved we miss this place so much! Everytime we go see family in Stuttgart, Macks in on our list to shop. We have stores that try to be like Macks in NEA, but are not near what Macks is, especially if you ask Terry (my husband).

The family that owns Macks is by far one of the greatest families I've ever known. The are excellent people and always treat everyone with respect. I definitely give Macks Prairie wings 5 stars all the way! God Bless and Make...